Thomas Pitts

Experience

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  Citi / The Associates

  Jun 2000 - Mar 2001

  Master Terminal Analyst

  Provided careful support with the production monitoring team in the computer command center: Remote monitoring of the daily operation and maintenance of IBM AS400 midrange computers at about 1600 branches throughout the US, Canada, Mexico, Puerto Rico, and UK. Transmission of updated files for E-Forms and proprietary AS400 system code to the branch AS400s. Disaster/Recovery procedures of branch AS400s (rebuilding programs and data on crashed drives) and D/R transmission and installation of E-Forms PC software. Utilized Windows NT Workstation using the following applications: Rumba (for AS400 and Mainframe sessions in Netview, TSO, and others), Action Request System (Remedy Tickets), Outlook, Word, and Excel. Show less

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  JPMorgan Chase

  May 2001 - Aug 2015

  IT

  Provided support for 11 applications for Mortgage Banking servicing and default LOBs by updating run book and disaster recovery documentation, improving processes, creating metrics reporting, consistently performing approved procedures, and reducing incident ticket volume. Continuous and faithful monitoring of 200+ daily/weekly/monthly batch jobs, performing intervention and timely resolution of issues preventing loss of data and promoting successful daily business functions.

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  Rushmore Loan Management Services LLC

  Sept 2015 - May 2023

  Servicing Systems Security Administrator and Manager, Operations

  Provided application support for Black Knight products to around 1800 users: MSP, Director, Passport, Invoicing, Web Direct, Bankruptcy/Foreclosure, Loan Boarding, Default Activity Reporting (DAR), and Navigator. Utilized the following ticketing systems: Footprints and most recently, Service Now. For the past 5 years, successfully managed an offshore team of four whose duties included the transmitting of transaction data files into MSP Raw Data via Passport, and collecting data for reporting to management. Provided troubleshooting expertise in all aspects of the applications, especially with security related issues. Instrumental in upgrading product versions requiring careful instructing of end users of new features and demonstration of best practices. Show less

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  Mr. Cooper

  Jun 2023 - Nov 2023

  Manager, Mortgage Operations

  On the transition team to support users of Black Knight (now ICE) products and services (applications): MSP, Director, Black Knight Portal, Passport, Web Direct, Web Services, Invoicing, Bankruptcy and Foreclosure, Default Activity Reporting, and iDisburse. Providing support for delivery of transaction files and user account security.

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  U.S. Bank

  Mar 2024 - Dec 2024

  Business Data Analyst

  Completed analysis of over 1,000 HELOC related letters in preparation for transition of the accountsfrom ALS to MSP. Analysis included vetting appropriate MSP fields matching the ALS fieldscurrently in use, obtaining approval from various departments for each letter, and initialconfiguration on the Venture Encoding editing platform when a letter was deemed in scope for movingto the MSP data source.