Manolya Lise

Experience

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  DeFacto

  Dec 2018 - Nov 2020

  Monitoring and fulfilling online orders with in-store merchandise in a timely manner. Packing orders according to packaging requirements, and completing all ships from the store. Coordinating order processing, delivery and returns of customer orders.To control the flow of product information from the main system to the E-Commerce system regularly, to provide incorrect or missing data and have it corrected.Responsible for identifying order exception issues, and working with IT teams to correct and monitor them.Checking ship from store reports daily. Show less Working closely with customers to determine their needs and answer any questions they may have about the products and services their company offers.Being responsible for helping customers find their perfect solution and get the most out of whatever what’s available for them. Maintain updated knowledge on current products, pricing, and promotions.Following and achieving department’s sales goals on a monthly, quarterly and yearly basis.Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design).Team up with co-workers to ensure proper customer service.Plan daily activities, including customer visits and establish quantitative and qualitative objectives to achieve.Assist with store displays, signage, inventory, and stock management.Complying with and maintaining inventory control procedures.Assist customers with returns and exchanges. Show less

  • Omnichannel Associate (E Commerce)

    Sept 2019 - Nov 2020

  • Sales Associate

    Dec 2018 - Sept 2019
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  Leica Microsystems

  Nov 2020 - Dec 2022

  Customer Care Specialist

  Managing incoming customer calls. Directing the customer to the right departments.Evaluating and resolving customer complaints professionally and tactfully.Taking customer orders and create them in the system. Explaining basic information and informing customers about order status, invoices, contract balances and other information needed to complete order management process. Using SFDC / SAP and Visionplus systems to invoice customer orders. Managing accounts in terms of order processing, order follow-up, on-time deliveries, complete order fulfillment.Communicating effectively and working closely with technical team members to provide comprehensive support across our products. Processing service engineers' service schedules to the SFDC system by creating cases and work orders.Maintaining the salesforce database by updating it with corrected contact information supplied by associates.Keeping a record of customers on SAP and SFDC systems and following up with them on a timely basis for better customer experience.Preparing and sending service quotations based on customer needs. Keeping records of all quotations and orders.Following the tender announcements and directing them to sales departments. Show less

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  Beckman Coulter Life Sciences

  Feb 2023 - Dec 2023

  Customer Support Representative

  Creating new customer data and new sales contracts and keeping updated.Taking customer orders and placing in Oracle system and checking order status daily/weekly basis. Keeping customer updated with their order status.Using Visionplus and Oracle system to invoice customer orders.Keeping records of all customer orders and informing team members with updates.Keeping in touch with the finance team to get information about customers payment status.Supporting service team to invioce their service works. And taking customers' service parts orders and following the whole process. Show less

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  Pegasus Airlines

  Dec 2023 - now

  Flight Attendant