Kyle Cullins

Experience

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  BD's Mongolian Grill

  Mar 2004 - Mar 2007

  Mentor / Grill Captain / Supervisor

  ✓ Provided exceptional customer service as head cook, server/bartender, and shift supervisor, ensuring efficient operations and high customer satisfaction.✓ Promoted to supervisor in under six weeks, demonstrating strong leadership skills and dedication to excellence.✓ Contributed to developing the training manual for new store openings, streamlining the onboarding process for cooks.✓ Promoted to Grill Captain within six months, showcasing strong leadership, skills, and commitment to excellence.✓ Recognized as Employee of the Month in March 2005 and October 2010 for outstanding performance and dedication. Show less

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  Bob Chinn's Crabhouse

  Mar 2007 - Mar 2009

  Server
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  Resurrection Retirement Community

  Mar 2009 - Sept 2009

  Maintenance Worker
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  BD's Mongolian Grill

  Sept 2009 - Mar 2012

  Mentor/Grill Captain/Supervisor

  ✓ Provided exceptional customer service as head cook, server/bartender, and shift supervisor, ensuring efficient operations and high customer satisfaction.✓ Promoted to Grill Captain within six months, showcasing strong leadership, skills, and commitment to excellence.✓ Recognized as Employee of the Month in March 2005 and October 2010 for outstanding performance and dedication.

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  DirectSat USA, a UniTek Company

  Apr 2012 - Aug 2014

  ✓ Promoted from Satellite Installation Technician to Field Manager in January 2013 for exceptional performance, overseeing installation, upgrades, and service operations for DirecTV, ensuring quality and team efficiency.✓ Trained new technicians from day one, ensuring effective onboarding and operational readiness.✓ Supported management with daily operations and responsibilities for efficiency and smooth workflow execution.✓ Designed and engineered satellite broadcasting systems for multiple commercial establishments that had to perform tasks outside of the know capabilities of the system. Due to the level of understanding I had of the system I was able to implement the desires of the customers to achieve their specific needs. Due to this, the commercial clients decided to outfit the entire franchise chain with the exact same system design. Show less

  • Field Supervisor

    Jul 2013 - Aug 2014

  • Field Technician

    Apr 2012 - Jul 2013
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  Cullins One Hour Heating and Air Conditioning

  Sept 2014 - Dec 2024

  Operations Manager

  ✓ Oversaw HVAC operations, including installation, maintenance, repair, and sales, while managing and training a team of technicians, enhancing performance, efficiency, and customer satisfaction.✓ Developed a technician apprenticeship program using VR simulations, videos, and ride-along, transforming inexperienced individuals into maintenance technicians with troubleshooting skills, generating income within six weeks, and enhancing workforce development.✓ Collaborated with clients to understand their needs, delivering exceptional service and ensuring customer satisfaction through tailored solutions and effective communication.✓ Developed and executed project plans, ensuring timely completion and adherence to budget, while maintaining high-quality standards and achieving project objectives.✓ Trained sales teams on product offerings and sales techniques, improving conversion rates and enhancing customer engagement to drive revenue growth. Show less