Luana Martins Da Costa Borzino

Experience

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  Pontifícia Universidade Católica do Rio de Janeiro

  May 2010 - Aug 2010

  Trainee / Monitor, Social Communication Department of PUC Rio

  Monitoring the media rooms of the Social Communication Department of PUC Rio. It was necessary the support to the students and teachers who attended them, thus guaranteeing the operation of technologies in the place.

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  JC2 ESPORTES

  Dec 2010 - Jul 2012

  Trainee Marketing, JC2 Esportes

  The main task was simply introduce the company, which was starting in the events segment, to Sports Marketing. With the responsibility of administering social networks, the internship also provided contact with the Press Office, direct work in market research, coordination of the image dissemination team, etc.

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  Rio Beleza

  May 2011 - Apr 2012

  Freelancer Writer

  Drafting of ExallaBelleza, quarterly magazine with the focus on propagating the company to professionals in the area of beauty.

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  BFFC

  Jul 2012 - Oct 2014

  Franchise Administration, Bob's

  Responsible for the inventory control of six points of sales; relating directly to franchisees and the franchisor. Guarantee the sale and purchase of the products, organizing payments and accounting. The job required the coordination and training of employees, as well as the definition of franchise marketing goals and strategies.

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  Athenas OffShore

  Oct 2012 - Jan 2013

  Import and export agent, Athenas Offshore

  Agent of purchases of items and machinery for resale in the Petrobrás bidding process. Direct contact with supplier companies in several countries and guarantee the lowest price and highest product quality.

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  IBM

  Nov 2014 - now

  Responsible for progressing, validating, and qualifying inbound prospects. Focus on validating and progressing Marketing Qualified Leads (MQLs) originating from digital inbound and marketing campaigns and passing as Sales Accepted Leads (SALs) to “selling pods” and channel partners. Responsible for maintaining up-to-date offering knowledge; coordinating with technical sellers and offering management to bring the right technical resources to client conversations; nurturing leads and optimizing campaigns; ensuring MQLs are passed in CRM as SALs to appropriate Opportunity Owner (Inside, Field, or Channel Partner); and engaging in outbound prospecting on targeted offerings for select accounts. Show less Reconciliation of IBM’s main accounts ($1B+); ensure checkbook balance matches with bank statements by collecting account data like invoices, providing forecasts and breakdowns, correcting these balances, finding discrepancies and controlling policy to prevent discrepancies. Analysis of disputes; verify statements and reports for accuracy and investigate discrepancies when identified. Take action to correct these identified discrepancies. Guarantee the payment of invoices on time and apply them in the system according to payments. Customer relationship management (CRM); analyze customer interactions and data to improve business relationships with customers, assisting in customer retention and driving sales growth. Show less Sales team support, offering assistance to customers located in the USA. Responsible for the biggest account of IBM Credit LLC, by processing over than $3 billion in lease and loan deals. This position requires sense of urgency and accuracy, due the level of responsibility by creating contracts and pricing quotations, suggesting leasing alternatives for clients and stakeholders. The function requires leadership and management skills. It also needs direct work with many teams, including Credit, Accounts Receivable and Control teams. Show less

  • IBM Digital Sales Development - Infrastructure (IBM Storage and Power) portfolio - Brazil & Mexico

    Apr 2024 - now

  • Senior Billing Analyst - IBM Financing Accounts Receivable

    Oct 2020 - Mar 2024

  • Customer Relationship Representative

    Feb 2016 - Sept 2020

  • Business Support Professional

    May 2015 - Feb 2016

  • Customer Account Manager

    Nov 2014 - May 2015