Musab Nedim MUTLU

Experience

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  Gizli Firma

  Jun 2019 - Apr 2021

  Yönetici Asistanı

  Editing the schedule and calender of the manager.◦ Making correspondence in English.◦ Welcoming foreign guests.◦ Reporting, filing and correspondence making and following up.

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  SuperTV

  Jul 2020 - Nov 2021

  Editorial DirectorEditorial Director

  • Editing the captured videos and sending them to the broadcast.• Ensuring that all additions• Editing the captured videos and sending them to the broadcast• Ensuring that all additions and changes in the video look uninterrupted and natural.• Organizing the unprocessed images and sounds in accordancewith the specified order and shape.,• Organizing the images and sounds according to the editing plan.• Making editing and editing processes of the captured videos and sending them to broadcast.• Preparing short videos for Instagram account. Show less

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  Uluslararası Bilim ve Eğitim Konfederasyonu

  Jan 2021 - Aug 2021

  Customer Service Sales Specialist

  In a company where certificate sales are conducted on behalf of one of the partners of the International Science and Education Confederation, the responsibilities include:• Achieving sales targets set by the company.• Responding to incoming calls in English or Turkish and converting them into sales.• Ensuring proper handling of customer inquiries and coordinating between departments.

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  Upwork

  Jan 2022 - May 2022

  Freelance
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  TeknoŞifa

  Mar 2022 - May 2022

  Web Designer

  • Designing and setting up websites using WordPress and Photoshop.• Conducting SEO activities and managing Google Ads campaigns.

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  StyleMatcha

  Apr 2022 - May 2022

  E-Commerce Support

  I was responsible for product management and inventory tracking tasks for online stores such as Trendyol.com and Hepsiburada.com. This involved performing product edits and uploading new items to the system. I also managed stock levels and ensured accurate inventory tracking.

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  Webhelp

  May 2022 - Aug 2022

  Inbound Customer Service Representative

  • Monitoring and ensuring the timely delivery of baggage• Answers incoming telephone calls from customers regarding their lost or damaged items.• Accurately matches found items against claims.• Answers incoming emails regarding lost or damaged items.• Makes outgoing calls to customers.• Performs administrative functions required to ensure proper accounting and record keeping for the compensations paid out to customers.

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  Kariyer Boşluğu

  Jul 2022 - Aug 2022

  Kariyer Boşluğu
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  Uzman İste Bilişim ve Danışmanlık

  Sept 2022 - Apr 2023

  IT Consultant

  •Setting up Printers, Scanners, Routers etc.•Supporting through multiple channels (Phone,Email,Ticket System)•Detecting and Fixing problems with hardwares or system via Teamviewer.•If the request is irrevelant, directing them to revelant departments such as App Support, Software Dev. etc.

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  Koç University

  Apr 2023 - Jul 2023

  IT Support

  - Routing Jira tickets, issues, and requests received via Email to the relevant departments,- Sending necessary announcements to email addresses,- Providing remote support using tools such as phone and Teamviewer,- Resetting passwords and extending accounts using SAP and iNovell,- Loading balance to ID cards for students/employees using printers,- Resolving network access issues and connection errors,- Resolving computer and software problems,- Creating and updating technical documentation. Show less

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  Pearson

  Jul 2023 - Sept 2023

  Technical Assistant