Neha Belvadi

Experience

• 

  Accenture in India

  Sept 2007 - Dec 2011

  Client: Australian Telco Consumer Base: B2C MarketProject: Production Support & Maintenance:Project Description:The Project went Agile starting with quarterly and then monthly releases. This meant that the Production Support Team had to take on additional responsibilities so as to cater to the increasing demands of 24*7 Support, Warranty Support and Minor enhancements with the team owning to the Maintenance Releases completely.Responsibilities:1.) Have been the first point of contact from PS&M continuously, for 13 releases.2.) Have been involved in defect triage and fixes, minor enhancements.3.) Reviewing BRDs for future Enhancements and providing E2E functional impacts.4.) Have been part of and later gone on to be the single point of the Special Task Force unit introduced for cross team interactions in the End to End Architecture for Business Critical Functions.5.) Reviewing and ensuring the Functional Design Documents and other Project Artefacts are up-to-date. Show less Client: Large Australian Telco Consumer Base: B2C MarketProject: Production Support & Maintenance (PS&M).Project Description:The Project was an extensive Transformation Project to integrate Customer Care and Billing Operations spread across various Legacy Applications into a single touchpoint using Siebel CRM. I have been one of the first entrants into the PS&M unit since the project went live in 2008.Responsibilities:1.) Involved in triage of Sev 4, 3, 2 and Critical Incidents, Problems and Known Errors.2.) Direct Interaction with Business stakeholders for triage and resolution by working through War Rooms and Triage discussions.3.) Includes a 2 month stint at client location: Melbourne, Australia on an Offshore representation to formalize the Production Support Plan.4.) Have been a sole Accenture representation on 2 War Rooms held by the Business Critical Functions. Show less

  • Analyst Programmer

    Sept 2010 - Dec 2011

  • Programmer - Senior Programmer

    Sept 2007 - Aug 2010
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  Accenture Australia

  Jan 2012 - Jan 2013

  Analyst Programmer

  Client: Australian Telco Consumer Base: B2C MarketProject: Transformation: Agile Project.Role: Business AnalystProject Description:The Client's largest Agile implementation for the most expansive project. The Project was in Siebel Upgrade, Next Generation Bundles, Implementation of a New Technology and upgrading the BSS Architecture to the Oracle O2C SOA model.Responsibilities:1.) Was a sole Integration Analyst and Designer from Accenture reporting the lead Architect on the Implementation of the Siebel - AIA Integration at client location.2.) Enable End to End Solution and Business Discussions and assisting with Story development and estimates.3.) Representing the product in client organized showcases that is usually only run with Client BAs.4.) Initial High Level Design and Use cases. Managing End to End Story Development5.) Helping End to End testing, reviewing Test Scenarios, providing solution options, helping development team and finally propose Production Support Plan and formalize reports. Show less

• 

  Accenture in India

  Jan 2013 - Sept 2017

  Client: Telecom Major based out of US.Customer Base: SMB MarketProject: Salesforce - CPQ implementation and modernization.: Customized AgileProject Description:Responsibilities:1.) Designed product structure and configuration for Ethernet and Advance Voice Products for over 10 projects. Single Design POC on the solutioning of SMB Project.2.) Created techno-functional design for integrations between CPQ and SFDC for new interfaces or changes to existing interfaces by collaborating with other vendors.3.) Enabled alignment of all parties: Business Stakeholders, Architects, Requirements and Design on matters of solution. Show less Client: Telecom Network Provider based out of Paris.Customer Base: B2B MarketProject: Oracle RODOD Implementation.: Customized AgileProject Description:The Project was a complete implementation of the Oracle RODOD Solution from the CRM - Middleware - OM and Billing Applications. The Requirements included implementation of Complex Business Functionalities on the complex Oracle RODOD Solution. The Requirements, Architecture and Solution Design Teams were based out of Paris and ALL the documentation in French had been credibly for the development and testing teams that was based out of India.Responsibilities:1.) My experience with having worked in Siebel and AIA and being familiar with the OSM Architecture with having a fair understanding of the RODOD stack stood me in good stead to understand the complex Business Requirements/Business Solutions.2.) This was an enriching experience, working with another culture and geography.3.) The Role primarily involved enabling seamless solution transition and discussions across shores, thereby helping with a process implementation.4.) We were a team of 4 Business Analysts working on specific functional areas and co-ordinating cross-team, cross-shore interactions.5.) We were also involved in Defect Analysis and Change Request Assessments for specific functionalities. Show less Client: Network Provider based out of Hong KongCustomer Base: B2B MarketProject: Service Cloud Transformation.: AgileProject Description:The Project was a Service Cloud Transformation based out of Hong Kong. The Accenture components for implementation consisted of the End to End Architecture. The Client had its presence around the globe providing Network solutions Pan Asia, EMEA, US.Responsibilities:1.) My roles in the Project transitioned across technologies from CPQ to CCMS Granite Application.2.) I have led a team on the CCMS Granite Application leading into a Major Evolution release comprising of more than 10 products and major functionalities working on an Agile Delivery Model.3.) The role demanded me to acquaint myself into a new technology and lead the team through BRD, design, development and testing reporting to the Module Manager.4.) It required to me lead the day to day activities of the team, managing estimates and enabling and supporting the team in End to End discussions in addition to supporting with BRD and Design.5.) Have gained valuable experience in cross vendor interactions working across various geographies at the same time considering the Client had her presence Pan Asia, EMEA, US. Show less

  • Solution Architect Associate Manager

    May 2016 - Sept 2017

  • Business Analyst Team Lead

    Dec 2014 - May 2016

  • Business Analyst Team Lead

    Jan 2014 - Nov 2014

  • Business Analyst Team Lead

    Jan 2013 - Dec 2013
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  Accenture in India

  Feb 2018 - Dec 2022

  Client: Energy and Retail Company based out of CanadaCustomer Base: Enterprise, LegalProject: CLM Transformation using Icertis. Client: Energy major based out of AustraliaCustomer Base: Enterprise, Vendors, MergerProject: CLM Transformation using Icertis Client: Motoring and Finance Company based out of AustraliaCustomer base: Enterprise and VendorsProject: CLM Transformation using Icertis. Client: Large Cosmetic and personal care manufacturer based out of France.Customer Base: SMB MarketProject: CLM Transformation and Data Migration.: Customized Agile Client: Large Collaboration and High-Tech Company based out of US.Customer Base: SMB MarketProject: Cloud Transformation.: Customized Agile Client: Large Multi-national Technology Conglomerate based out of US.Customer Base: SMB MarketProject: Transformation and Data Migration.: Customized Agile Client: Large High-Tech client based out of US.Customer Base: SMB MarketProject: Cloud Transformation and CPQ Implementation.: Customized Waterfall

  • Project Manager

    Jun 2022 - Dec 2022

  • Lead Functional Consultant - Enterprise Solution Design SME

    Feb 2022 - Jun 2022

  • Lead Functional Consultant - Consultant Manager

    Jun 2021 - Feb 2022

  • Lead Functional Consultant Manager

    Nov 2020 - Jun 2021

  • Lead Business Analyst Associate Manager

    Jun 2020 - Oct 2020

  • Scrum Master Associate Manager

    Feb 2020 - Jun 2020

  • Lead Business Analyst Associate Manager

    Feb 2018 - Jan 2020