Kai Jin Lam

Experience

• 

  Hwa Tai Industries Berhad

  Jul 2002 - Mar 2008

  Assistant IT Manager

  1. Overseeing the company's ERP system upgrade and migration of the existing system. 2. Introduction of the Disaster Recovery Plan (DR) which includes setting up secondary data sites, implementation of backup process, load balances and regular performance checking. 3. Plan and coordinate end user training for new enhancement implementation. 4. Liaise closely with vendors in project timeline, application testing, supporting application patches and upgrades. 5. Creation IT monthly report for top management and report on the IT budget, spending and utilization. 6. Implement centralized software licensing issuing and submission process for the company annual BSA software audit..7. Overseas team management including budgets, forecasting, work allocations and staffing.8. Lead and develop staff through ongoing coaching, mentoring and career discussion. Show less

• 

  Singapore Computer System Pte Ltd

  Apr 2008 - Mar 2009

  Account Executive

  1. RFPs submission and compilation.2. Managed to existing partner's solution and quotations for customer, including working with project development team for customer change request, across both private and public healthcare sector mainly in the area of pharmacy solutions. 3. Assist in clearing all existing Account Receivables. 4. Part of the think tank team, in formulating and implemented sales strategies and target both Singapore and Malaysia.

• 

  NCS Group

  Mar 2009 - Sept 2013

  Senior Execuitve, Business Development

  1. Assist on business center to achieving year on year double digit growth of the public healthcare sector. 2. Prepare and review pre sales proposals.3. Supporting pre sales activities by providing quotations and reply to customers queries. 4. Coordinate and compilation of all RFPs and tenders for submission within the given timeline. 5. Arrange meetings with customers to understand the project requirements.

• 

  Synapxe

  Feb 2014 - Apr 2022

  1. Responsible for implementing and maintaining Pharmacy system across Singapore’s Public healthcare, which includes project planning, budgeting, coordination, testing, implementation, maintenance, vendor management and user management. 2. Work closely with vendor and business users to ensure that requirements, issues are resolved within the time frame. 3. Work closely with stakeholders to establish and gain consensus on project goals, objectives and deliverable. 4. Involved in conducting requirement gathering, system implementation to post implementation support. 5. Track and liaison with vendors for operational support to ensure fulfillment of SLA and delivery of change requests as part of service delivery. 6. Procure project requirements such as workforce, various agreement and materials or technology needed. 7. Organized meeting and communicate with stakeholders on key milestones of the project and ensure the objectives, cost and deliverable are met within the project timeline. Show less

  • Assistant Lead Analyst

    Jul 2020 - Apr 2022

  • Senior System Analyst

    Feb 2014 - Jul 2020
• 

  Activate Interactive

  May 2023 - Nov 2023

  Senior Project Manager

  Provide IT Services as IT Project Manager at HPB1. Responsible for the effective oversight of the school-based immunization system and school-basedassessment systems, ensuring seamless daily operations. This involves monitoring and optimizing thefunctionality of existing systems to guarantee their efficiency and alignment with organizationalobjectives. Proactively identify and address any operational challenges, contributing to theenhancement of overall processes and the achievement of institutional goals.2. Managed vendor to ensure that the scope of the project, schedule and resources are aligned to the project requirements.3. Collaborated closely with key stakeholders and vendors to define project scope, objective anddeliverables.4. Facilitated project meetings, conducted and managed meetings with a focus on encouragingconstructive dialogue, resolving issues, and achieving consensus on key matters.5. Led monthly stakeholder update meetings, providing clear progress reports and aligning projectmilestones.6.Managed IT application vendor for operational support to ensure fulfilment of SLA and delivery ofchange requests as part of service delivery.7. Ensure business continuity as well as responsible for the day-to-day smooth functioning andavailability of key operation systems. Show less