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Ma. Apholle Rita Sablan

Ma. Apholle Rita Sablan

Customer Service Representative

location of Ma. Apholle Rita SablanCentral Luzon, Philippines

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  • Timeline

  • About me

    Customer Advisor-Officer (Assistant Manager) /VA /CSR/ LEAD GEN

  • Education

    • Tarlac State University

      2009 - 2013
      Bachelor of Business Administration - BBA Finance and Financial Management Services

  • Experience

    • Sutherland Global Service Limited

      Mar 2011 - Jun 2011
      Customer Service Representative

      - Taking inbound calls, and resolve client's complaint.

    • DIS GROUP

      Mar 2012 - Sept 2012
      Security Specialist (Appointment Setter & Sales Agent)

      -Cold calling using the leads provided and converting this leads to possible sales.-Focuses on selling CCTV in the US.-Sending sample quotations for the estimated billing on the scope of work for the CCTV installation. -Scheduling of site inspection to determine the exact cameras needed to be place.

    • Philippine National Bank

      Nov 2012 - Mar 2013
      Intern

    • Allan Madsen

      Aug 2013 - Oct 2013
      Virtual Assistant

      - Responding to client's business emails. - Maintaining client's calendar.- Providing presentations for the weekly and monthly sales report (Excel, MS Word, MS PowerPoint)

    • Zerocracy

      Aug 2013 - May 2022
      Hiring Manager

      - Responsible for the initial interview and screening of the incoming IT employees.- Conducts written examination for applicants.

    • URBAN INSPIRATIONS

      Aug 2013 - Apr 2017
      Outbound Caller / Lead Generation

      - Responsible for generating good leads for the company.- Responsible for the sign up application to Vendors.

    • Security Bank Corporation

      Sept 2013 - now

      - Process new account opening for the bank such as TDs, Loans and other long term placements.- Handling customer complaints and resolve in timely manner.- Consistently using CRM for sales record, and tracking on the status of client's request.- Consistently meets yearly sales quota given.

      • Customer Advisor-Officer (Assistant Manager)

        Jul 2019 - now

      • Customer Advisor-Officer (Junior Assistant Manager)

        Nov 2017 - Jun 2019

      • Customer Advisor

        Apr 2014 - Nov 2017

      • CSS - New Accounts

        Sept 2013 - Apr 2014

  • Licenses & Certifications