Ekaterina Bolinjkar

Experience

• 

  Switel SA

  Sept 2010 - Jul 2011

  F & B assistant

  Established a large guest request list through impeccable service, integrity, honesty and a genuine willingness to get to know the guest.Responsible for all course and clubhouse food and beverage aspects.

• 

  Mövenpick Hotels & Resorts

  Jan 2012 - Jul 2012

  F&B Trainee

  Ability to recommend Food & Beverage combinations and up-sell alternatives. Explaining how food is prepared, describing ingredients and cooking methods. Able and willing to work varying shifts including weekends and holidays. Building a rapport and relationship with customers. Experience of working in a 5 star luxury environment. Ensuring that customers enjoy their meals and taking action to correct any problems.

• 

  Groupe Montagnettes

  Nov 2012 - Mar 2013

  F&B Service staff

  Taking orders from guests and offering advice on the menu. Giving guests an accurate bill and taking payment from them in cash or credit cards. Ensuring the Cashier Tally Sheets are accurate and any discrepancies are noted and signed by a supervisor.

• 

  European Medical Center

  Apr 2013 - Aug 2013

  Secretary Translator

  Was a part of the Guest relations team and main tasks included written and consecutive translations and correspondence with patients/potential clients.Worked in a specialised medical software program and provided quality guest service.

• 

  Fine Hotels and Resorts

  Dec 2013 - Jul 2014

  F&B Secretary

  Was part of a pre-opening of a new ski resort which included planning and monitoring events.Was a personal assistant to the director of F&B and part of the F&B team catering for Winter Olympic Games 2014.Was responsible for co-ordinating, assisting and translating for foreign construction companies and vendors as a part of the pre - opening of the resort.Responsible for transport co-ordination for over 400 staff and managing roster systems.

• 

  Emirates

  Jan 2016 - Sept 2019

  Cabin Crew

  Conduct preflight safety and security checks; boarding of passengers, in-flight food & Business class guests servicesBrief passengers for emergency procedures.Personally serve High end Delegates and Dignitaries from around the world traveling on flight.Replenish galley loadings for next set of passengers or for an onward journey.Assist passengers with deplaning and luggage carriage.Safety and comfort of all passengers as per a scheduled passenger flight.Serving food and beverages, galley and dry stores service.Sky sales service { merchandise on board}Assist and instruct passengers for/during emergency services and first aid.Maintain highest level of communication and interpersonal skill.Attend guest queries and resolve any problems faced by guests tactfully.Communicate efficiently with Flight Crew, Cabin Crew and Ground Staff and provide feedback to the management team on operational matters such as product standards (merchandise), performance of suppliers and service providers, i.e. caterers, cleaning companies, engineering, ground handling etc.Accountable for the day-to-day management and supervision of a team of cabin crew. Show less

• 

  Mélange Digital

  Apr 2022 - now

  Director & Head HR

  HR Director | Driving Digital Transformation | Cultivating Talent and Culture | Melange DigitalHR leader with a passion for driving organizational success through strategic talent management and fostering a vibrant company culture. As the HR Director at Melange Digital, a leading digital solutions provider, I spearhead the human capital strategy to enable our digital transformation journey.✦ Strategic HR Leadership: I bring a proven track record of developing and implementing comprehensive HR strategies aligned with business objectives. Leveraging my expertise in workforce planning, talent acquisition, performance management, and employee engagement, I drive initiatives that optimize productivity, enhance employee satisfaction, and strengthen overall organizational effectiveness.✦ Digital Transformation Enabler: At Melange Digital, I play a pivotal role in cultivating a digital-ready workforce. By championing initiatives such as upskilling and reskilling programs, agile talent acquisition practices, and leveraging HR technology solutions, I ensure our organization is well-equipped to thrive in the digital era.✦ Talent Management and Development: I am passionate about unlocking the full potential of our employees. By implementing robust talent management programs, I identify high-potential individuals, create career development pathways, and foster a culture of continuous learning and growth. I also lead performance management initiatives that drive accountability, recognize achievements, and promote a high-performance culture.✦ Culture and Employee Engagement: Building a positive and inclusive workplace culture is paramount to our success at Melange Digital. I spearhead initiatives to foster employee engagement, promote diversity and inclusion, and cultivate a sense of belonging. By creating platforms for open communication, feedback, and recognition, I ensure our employees are motivated, empowered, and inspired to give their best. Show less