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Kristin Pyko

Praktikantin Global Business Management

340 followers

Frankfurt Rhine-Main Metropolitan Area

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Timeline
About me
Business Systems Analyst - Customer Care
Education
- Goethe-Gymnasium Weißenfels
  -
  Allgemeine Fachhochschulreife
- GFM
  2001 - 2004
  Apprenticeship Media Designer for Digital- and Print Media
- Auckland University of Technology
  2008 - 2009
  2008 Leadership, Photojournalism, Moving Image Production
  Study Abroad New Zealand (Auslandssemester)
- Hochschule Furtwangen University
  2005 - 2010
  B.Sc. OnlineMedien Digitale Medien
  Informatik, Medientechnik, Mediengestaltung und Medienwirtschaft
Experience
- Daimler
  Mar 2006 - Aug 2006
  Praktikantin Global Business Management
- Ancotel GmbH, a Platform Equinix Company
  Nov 2011 - Dec 2012
  Assistant Customer Relations Management
  Application(s); CAS Software
- Equinix
  Jan 2013 - now
  Analyze client business requirements and identify opportunities to improve business processes. Developing and testing detailed functional designs for business solution components and prototypes. Planning and executing data conversion activities (test data).Supporting training delivery and providing end-user support. Provide IT Support & leadership to Client Services related functions.Application(s); eCommerce Customer Portal, SiebelCRM, Virtual Call Center Liveops, Serenova, Amazon Connect Show less
  - Business Systems Analyst - Customer Care
    Mar 2015 - now
  - Senior Assosicate BSA - Customer Care
    Jul 2014 - Feb 2015
  - Systems Specialist IT Apps
    Jan 2013 - Jun 2014
Licenses & Certifications
- B.Sc. OnlineMedien
- Lean Six Sigma Yellow Belt
  Equinix
  Nov 2018