Hilda Imbuye

Experience

• 

  KENYA WOMEN FINANCE TRUST

  Jan 2011 - Jan 2012

  Business Development Officer

  My job role revolved around the following key areas:• Marketing the company’s products including loans & accounts.• Receiving loan applications from all applicants and approving them within specified limits, and refer loan applications outside those limits to management for approval.• Analyzed applicants financial status, credit history, and property evaluations where need be to determine feasibility of granting loans.• Preparation and presentation of comprehensive, timely & reliable reports to provide information and aid management in decision making.• Reviewing the loan portfolio on a regular basis while giving recommendation on areas of improvement.• Preparing timely reports on the loan portfolio for the credit committee and the management board meetings.• Following up on customers to ensure they pay borrowed loans on time according to the agreement. Show less

• 

  ONFON MEDIA LTD

  Nov 2012 - now

  • Informing customers of available company's products and services.• Receiving customer’s calls, listening to them and responding to their queries.• Listening to customers complaints and responding to them accordingly.• Offering solutions possible solutions to customer’s issues.• Giving feedback to management on customer satisfaction.• Forwarding customer complaints to management for action.• Ensuring customers receive high quality services.

  • BUSINESS DEVELOPER

    Nov 2019 - now

  • Customer Service Representative

    Nov 2012 - now