Kaushik Deb

Experience

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  Camelia Hotel & Resorts

  Jan 2005 - Jan 2005

  Trainee
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  Max New Your Life

  Apr 2005 - Apr 2006

  Customer Service Officer
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  Hotel Sumraj Pvt Ltd

  Jun 2007 - Sept 2008

  Front Office Assistant
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  The Dukes Retreat

  Sept 2008 - Mar 2009

  Front Office Assistant
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  Air India (Livewel Aviation)

  Jun 2009 - Nov 2010

  Customer Service Assistance

  Key Deliverables: Handled and dealt with departure & arrival paperwork for Delta, Singapore Airlines, Thai Airways, South African Airways, Emirates & Kuwait airlines along with foreign liasioning for foreign carriers Maintained high standards of personal appearance and approached each customer with a positive attitude Managed check-in counters, arrival activity and prepared reports on the same Worked in ramp area for baggage make-up, baggage loading-off loading & security Handled all front office operations including guest service, registration (check-in/check-out), room inventory and availability, meetings and conferences Identified the developmental needs of the team members and provided training sessions to improve knowledge and skills Coordinated various duties with coworkers and other departments to ensure proper handling of customers Show less

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  IndiGo (InterGlobe Aviation Ltd)

  Dec 2010 - Nov 2019

  Customer Service Representative

  Key Deliverables: Managed/maintained customer service standards, handled service issues & feedback databases Assured delivery of excellent customer service through fast & accurate processing of orders and coordinated with other departments to resolve inquires Provided customer service to all participants in activities and programs Responded to inquiries related to programs, services and special events Resolved guest complaints within scope of authority and referred the matter to management if required Involve in managing Check-in & Check-out Show less

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  The Palm Restaurant and Catering

  Nov 2019 - now

  Owner

  Key Deliverables: Spearheading day-to-day operations and administration of the restaurant/resort  Monitoring 24X7 hotel operations, reservations, check-in/outs and verifying rates/discounts Interacting with guests for rooms & banquet booking, organizing the running of events and functions for internal and external guests Instrumental in developing SOP's, preparing/maintaining reports for various inventories, daily operational activities, room occupancy, night audit, guest database, renovation and maintenance Handling complaints, providing appropriate solutions and alternatives within the time limits; following-up to ensure resolution Formulating budgets and preparing monthly revenue/expense Facilitating compliance with all policies, standards and procedures and assuring service complies with regulation laws Resolving guest complaints and mentoring employees to deliver exceptional customer service as per guidelines Show less