Hitenkumar Patel

Experience

• 

  Bhakti Group

  Mar 2020 - Aug 2020

  Estimator

  • Supporting senior estimators with project cost estimates, I collected and examined labor, material, and equipment data.• Successfully communicated with suppliers and project teams to get precise pricing information and to clarify project details.• To inform estimates of expenses, research was done on labor rates, material costs, and market trends.• Developed skills in quantity takeoff techniques for precisely estimating project material requirements.• learned how to create cost breakdowns and reports using estimating software. Show less

• 

  Nutan Construction

  Oct 2020 - Sept 2021

  Site Engineer or Field Technician

  • Labor, purchased supplies, worked with contractors, and made sure vendors were kept informed during the whole process. • Put worker safety first, keep an eye on team members and equipment, and make sure the project is on schedule, within budget, and to the required quality standards. • Kept a collaborative environment, solved problems, and addressed difficulties by applying best practices and critical thinking to maintain good working relationships.

• 

  Nutan Construction

  Nov 2021 - Jul 2022

  Project coordinator

  • Managed schedules, helped senior coordinators, and made sure everything was delivered on time and on budget.• Conducted meetings, wrote reports, and worked as a point of contact to keep everyone informed.• Kept up-to-date project schedules and records for clarity and transparency.• Quickly became familiar with new techniques and tools for project management.

• 

  Real Canadian Superstore

  Nov 2022 - Aug 2024

  Streamlined cash register procedures, leading to a reduction in checkout wait times.Cultivated a positive and productive work environment with high employee engagement.Successfully mentored and coached a team of employees, resulting in improvement in customer service metrics.Resolved number of complex customer issues and complaints, maintaining a high customer satisfaction rating.Train new cashier and monitor them during initial phase. Maintained a deep understanding of store products and their features.Successfully collaborated with colleagues to resolve complex customer inquiries and ensure a smooth shopping experience.Increased customer satisfaction.De-escalated number of customer complaints through active listening, empathy, and finding creative solutions.

  • Front End Supervisor

    Nov 2023 - Aug 2024

  • Customer Service Representative

    Nov 2022 - Oct 2023
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  Shoppers Drug Mart

  Aug 2024 - now

  Front Store Supervisor