Vijay Kumar

Experience

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  Hospitality Directory

  Jan 2011 - Jul 2012

  Trainee Manager

  Assisted Department Manager with hiring training reviewing and mentoring employees.Oversee departmental operations to ensure quality assurance and regulatory and policy complianceScheduled employees daily and weekly shifts in accordance with organization policies.Resolved guest complaints promptly and professionally.Took initiative to find extra tasks when scheduled duties were completed.Built and maintained effective relationships with peers and upper management.Effectively communicate with others, even if the conversation was difficult. Show less

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  GMS Group - Integrated Solutions

  Aug 2012 - Apr 2016

  Managing a lifestyle club with multi-faceted operation focusing on creating memorable experience to all hotels.Provided club privilege tours to prospective clients. Sought out new business opportunities and increased revenue 25% in two years.Mentor junior/senior team members in customer service, project management, sales, operations and food & beverage.Manage a team of 5-12 sales, customer service and administrative executives.Advise clients on attainable goals and develop project plans.Monitor project progress and make adjustments as needed.Surpassed revenue goals in four consecutive quarters.Managed full project life cycle for clients and ensured top quality deliveries.Coordinated with development and quality assurance teams to maintain schedules.Maintained customer loyalty to guarantee continued business growth.Actively listened to client objectives and concerns to maximize satisfaction.Resolved project scheduling and product issues in a timely manner. Show less Managing a lifestyle club with multi-faceted operation focusing on creating memorable experience to all hotels.Provided club privilege tours to prospective clients. Sought out new business opportunities and increased revenue 25% in two years.Mentor junior/senior team members in customer service, project management, sales, operations and food & beverage.Manage a team of 5-12 sales, customer service and administrative executives.Advise clients on attainable goals and develop project plans.Monitor project progress and make adjustments as needed.Surpassed revenue goals in four consecutive quarters.Managed full project life cycle for clients and ensured top quality deliveries.Coordinated with development and quality assurance teams to maintain schedules.Maintained customer loyalty to guarantee continued business growth.Actively listened to client objectives and concerns to maximize satisfaction.Resolved project scheduling and product issues in a timely manner. Show less Managing a lifestyle club with multi-faceted operation focusing on creating memorable experience to all hotels.Provided club privilege tours to prospective clients. Sought out new business opportunities and increased revenue 25% in two years.Mentor junior/senior team members in customer service, project management, sales, operations and food & beverage.Manage a team of 5-12 sales, customer service and administrative executives.Advise clients on attainable goals and develop project plans.Monitor project progress and make adjustments as needed.Surpassed revenue goals in four consecutive quarters.Managed full project life cycle for clients and ensured top quality deliveries.Coordinated with development and quality assurance teams to maintain schedules.Maintained customer loyalty to guarantee continued business growth.Actively listened to client objectives and concerns to maximize satisfaction.Resolved project scheduling and product issues in a timely manner. Show less Managing a lifestyle club with multi-faceted operation focusing on creating memorable experience to all hotels.Provided club privilege tours to prospective clients. Sought out new business opportunities and increased revenue 25% in two years.Mentor junior/senior team members in customer service, project management, sales, operations and food & beverage.Manage a team of 5-12 sales, customer service and administrative executives.Advise clients on attainable goals and develop project plans.Monitor project progress and make adjustments as needed.Surpassed revenue goals in four consecutive quarters.Managed full project life cycle for clients and ensured top quality deliveries.Coordinated with development and quality assurance teams to maintain schedules.Maintained customer loyalty to guarantee continued business growth.Actively listened to client objectives and concerns to maximize satisfaction.Resolved project scheduling and product issues in a timely manner. Show less Managing a lifestyle club with multi-faceted operation focusing on creating memorable experience to all hotels.Provided club privilege tours to prospective clients. Sought out new business opportunities and increased revenue 25% in two years.Mentor junior/senior team members in customer service, project management, sales, operations and food & beverage.Manage a team of 5-12 sales, customer service and administrative executives.Advise clients on attainable goals and develop project plans.Monitor project progress and make adjustments as needed.Surpassed revenue goals in four consecutive quarters.Managed full project life cycle for clients and ensured top quality deliveries.Coordinated with development and quality assurance teams to maintain schedules.Maintained customer loyalty to guarantee continued business growth.Actively listened to client objectives and concerns to maximize satisfaction.Resolved project scheduling and product issues in a timely manner. Show less

  • Sales Manager @ Club Marriott Renaissance Johor Bahru Hotel (Marriott International)

    Sept 2015 - Apr 2016

  • Sales Manager @ Club Marriott Renaissance Kuala Lumpur Hotel (Marriott International)

    Jul 2015 - Sept 2015

  • Sales Manager @ Avillion Premier Club (Avillion Hotels)

    May 2015 - Jun 2015

  • Sales Manager @ Eat Drink & More Westin Hotel Garden City Mumbai (Starwood)

    Jan 2015 - Apr 2015

  • Sales Manager @ Club Marriott Renaissance Hotel Kota Bahru (Marriott International)

    Aug 2012 - Dec 2014
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  Haven Highland Sdn Bhd (Start-up)

  Apr 2016 - Jun 2017

  Senior Sales & Operations Manager

  Ensure that all jobs are delegated and aligned with the accurate workforce to create the efficiency and quality requirements.Chalking out and improving sales and operational systems, processes and best practices that guarantee organizational well-being and ensure efficiency in the organization.Contribute towards the achievement of company’s strategic and sales/operational objectives.Manage teams in all departments.Examine financial data/statements and use to improve profitability. Recruit, train and appraise human resources.Monitor progression and production towards KPI’sBusiness development for new business prospects and projects. Show less

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  OYO

  Jul 2017 - Mar 2019

  Business Development Manager

  Developing growth strategies and plansManaging and retaining relationships with existing clientsIncreasing client baseHaving an in-depth knowledge of business products and value propositionNegotiating with stakeholdersIdentifying and mapping business strengths and customer needsResearching business opportunities and viable income streamsFollowing industry trends locally and internationallyReporting on successes and areas for improvementsManage a team of BD executives. Dealing with GM and OwnersDealing with key decision makers.Weekly and Monthly reports to GM and OwnersForecasting budget and profit marginReviewing contracts and proposals Marketing briefs and proposal.Working together with creative and creating new ideas/conceptsHandling corporate clients and events. Show less

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  Mantra Experiental Sdn Bhd

  Apr 2019 - Aug 2019

  Business Development Manager

  Generating new prospect and distribution to sales and marketing team.Manage day to day operations of Business Development TeamHandling corporate events and advertising job briefs with comprehensive details.Work together with creative and generate ideas/concepts. Include work timeline and meet deadline of projects.Dealing with graphic designer/studio. Guide on ideas and concepts.Generating proposals for client/prospects with team. Marketing meeting with clients.Meeting with clients and potential business partners. Progress of business.Dealing with decision makers/stakeholders. Creating the urgency. Market research and analysis. Current trend and competitors.Monthly reports to GM and CEO. Comprehensive report on business and finances.Train and Coach new staff from business development, marketing, events, operations and senior managers. Show less

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  Hospitality Marketing Concepts

  Aug 2019 - Dec 2019

  Senior Sales Manager (DoubleTree Melaka)

  Managing teams with multi-faceted operation focusing on creating memorable experience to all hotels.. Mentor junior/senior teams in customer service, project management, sales, operations, marketing and business development.Manage a team of 7-20 sales, marketing and operations.Advise clients on attainable concepts and develop project plans.Monitor project progress and make adjustments as needed.Surpassed revenue goals in four consecutive quarters.Managed full project life cycle for clients and ensured top quality deliveries.Coordinated with development and quality assurance for the teams to maintain their workforce consistency and improvement.Maintained customer loyalty to guarantee continued business growth.Actively listened to client objectives and concerns to maximize satisfaction and goals.Resolved project scheduling and product issues in a timely manner. Time management with project sight. Show less

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  ZEN Rooms

  Dec 2019 - Mar 2020

  Senior Business Development Manager

  Developing growth strategies and plansManaging and retaining relationships with existing clientsIncreasing client baseHaving an in-depth knowledge of business products and value propositionNegotiating with stakeholdersIdentifying and mapping business strengths and customer needsResearching business opportunities and viable income streamsFollowing industry trends locally and internationallyReporting on successes and areas for improvementsManage a team of BD executives. Dealing with GM and OwnersDealing with key decision makers.Weekly and Monthly reports to GM and OwnersForecasting budget and profit marginReviewing contracts and proposals Marketing briefs and proposal.Working together with creative and creating new ideas/conceptsHandling corporate clients and events. Show less

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  N3

  Apr 2020 - Sept 2020

  Inside Sales Opportunity Manager

  *Managing and nurturing the Partner ecosystem and Distribution relationship*Generate qualified sales lead and follow up for opportunity closure*Working on 35% close ratio from total pipeline*Supporting business review with stakeholder, reporting and team training / knowledge standardization

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  Daythree

  Nov 2020 - May 2021

  Team Leader (Maxis Consumer)

  Day to day task as a leader.Managing headcounts and workforce.Project management (11 Projects).Training and Coaching with agents.Recruitment for new hires and training. Data analysis and reports for Senior Managers and Operations.Weekly huddles and meetings with agents and operations for insights and updates.

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  Concentrix

  May 2021 - Aug 2023

  Team Leader, Operations, Facebook META

  Strategy Development: Plan and create strategies for social media that align with the company’s goals.Content Management: Oversee the creation and scheduling of social media posts, including writing and designing content.Campaigns: Manage and execute social media campaigns, including budgeting and performance tracking.Team Leadership: Lead and support the social media team, and coordinate with other departments.Community Engagement: Interact with followers, handle comments, and manage the brand’s online reputation.Analytics: Track and analyze social media metrics to measure success and make improvements.Trend Watching: Stay updated on social media trends and implement new ideas.Compliance: Ensure all social media activities follow company policies and legal guidelines.Training: Train team members on social media best practices and tools.In essence, in charge of creating and executing social media plans, leading the team, engaging with the audience, and tracking results. Show less

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  Denave

  Sept 2023 - Feb 2024

  Team Manager, APAC

  • Experience in making sure team meets and exceeds sales performance goals (inbound and outbound)• Ensures adherence to corporate standard tools and processes.• Establishes clear and measurable goals for team members.• Preparing and presenting all the weekly reports for the weekly sync up with management and client.• Ensure all team members are updated on the ongoing products, services, and promotions + campaigns.• Work with team members to ensure that appropriate IB Management processes are being followed.• Ensures that team members know how to engage in value-add conversations with customers that result in the upselling and cross selling.• Develops, coaches, and provides guidance on effective approach on discussions with customers.• Ensures quality of chats on SLAs, compliance etc including ensuring team is able to make the most out of the inbound sales quarries.• Remains up to date on new product, technology, and services offerings and ensures knowledge transfer to team.• Stays current on industry and vertical solutions and provides strategic guidance to team.• Ensure all team member promotes and positions key strategic product and service offerings.• In charge of Malaysia, Singapore, Thailand, Taiwan, Hong Kong, Korea and Philippines consumer sales, demand gen and lead generation. Show less

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  ICar Asia (Powered by CARSOME)

  Apr 2024 - now

  Classifieds Sales Manager

  1. Strategy and PlanningCreate Sales Plans: Develop and execute plans to achieve sales goals.Set Targets: Define and monitor sales targets for the team.2. Team ManagementLead the Team: Manage, support, and train sales staff.Hire and Onboard: Recruit new team members and get them up to speed.3. Performance OversightTrack Results: Monitor team performance and sales metrics.Conduct Reviews: Evaluate and provide feedback to team members.4. Daily OperationsOversee Operations: Ensure smooth daily sales activities.Manage Budget: Control department expenses and resources.5. Customer RelationsImprove Service: Enhance customer’s experience and handle upselling/cross selling services.6. ReportingPrepare Reports: Create and share reports on sales and performance with senior management.7. CollaborationWork with Other Departments: Coordinate with marketing and other teams to align efforts.8. Compliance and QualityEnsure Standards: Follow company policies and industry regulations.Maintain Quality: Ensure high standards in all sales interactions.9. InnovationExplore New Methods: Try out new sales techniques and tools to stay current. Show less