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Meredith Philp

Account Lead

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Timeline
About me
Event Manager & Coordinator at Hollyhedge Estate
Education
- Penn State University
  2005 - 2009
  Bachelor's degree Hospitality Administration/Management
  Atividades e grupos:Vole Ballet Club, Intermediate Volleyball As a student at Penn State University, I studied Hotel, Restaurant and Institutional Management as well as took several courses in Sociology. During this time, I began my career in Hospitality by working at a premier catering facility and bed & breakfast and later continued my career in the hotel industry with then Starwood Hotels & Resorts.
Experience
- Deloitte
  Jul 2015 - now
  Account Lead
  Provide consultative services to some of the largest hospitality industry companies worldwide to enhance overall customer experience. Oversee the completion of over 1,000 Quality Assurance inspections annually on six continents. Work directly with clients to become an expert in their brands and launch their QA programs. Interview, train, and supervise teams of Quality Assurance consultants and administrators. Perform data analysis and provide strategies to enhance compliance and yield higher guest satisfaction. Pursue sales leads and assist clients with potential business development. Provide consultation to Deloitte IT to develop and improve the tools available to client and internal operations teams. Demonstrate and train clients and internal associates on software such as Touch Point Manager, Steton, and TrueView. Provide technical and logistical support to clients, field consultants, and operations teams. Provide mystery shop services to various hospitality, food & beverage, retail, and entertainment clients. Exibir menos
- Hollyhedge Estate
  Jan 2018 - now
  Event Manager & Coordinator
Licenses & Certifications
- Teaching English as a Second or Foreign Language

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