Stephen Loll

Experience

• 

  Xerox

  Jul 2000 - Feb 2001

  Technical Customer Service Representative

  Technical hard- and software support for printer, Network printer, copy and fax machines; Operating systems: DOS, MS Windows 3.x, 95,98/SE, 2000, XP, Mac OS 8.x - X, Linux; Replacement creation using Clarify, General customer requests, Training of new team members, Mentor, Stand-In Team Lead, Senior Technician, Creation and maintenance of the Team internal support Web page

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  Maxtor

  Mar 2001 - Aug 2005

  Senior Lead Tech

  Technical hard- and software support for ATA, SCSI and 1394 storage devices; Operating systems: DOS, MS Windows 3.x, 95,98/SE, 2000, XP, Mac OS 8.x – X, Linux; Replacement creation using SAP, Vantive; Lotus Notes, Business Objects, Technical training of new staff, Developing and writing of technical Templates; Web localisation, translation and proof reading; Technical hard- and software support for Maxtor NAS (Network Attached Storage) units, Windows2000 Server, Free BSD (Unix-based), Network Hardware/Software installation, configuration and troubleshooting, Hard- and Software RAID (0,1,5) troubleshooting, Show less

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  Quintiles

  Sept 2005 - Feb 2006

  Second Level IT Support

  Technical Hard- and Software support, DRA User account management;Operating systems: Windows XP, Windows 2003 Server; Delegation of User request, RAS - Token administration , Lotus Notes, Cisco VPN, AT&T Dialer and accounts

• 

  Welch Allyn

  Mar 2006 - Oct 2016

  Installation, repair and maintenance on Welch Allyn Acuity patient monitoring systems; Network design and deployment of 802.3 and 802.11 networks; Site surveys and troubleshooting; Pre-sales support for Cardio Perfect ABPM/ECG/Spiro, EMR/HL7 Connectivity projects;Responsibility - North of Germany, Austria, Swiss, Poland Technical Hard-and Software support; Customer advise on spare parts, Repair procedures, RMA management, Software/Network installation for CPWS, Product information, Operating systems: Windows XP, Windows 2003 Server, Windows 2000, Windows 98/ME, MSSQL 7 and MSSQL 2000Technical Support for Vital Signs Patient Monitors, Defibrillators, LEVI, Diagnostic products, Spare part and repair support

  • Senior Lead Technician / Field Service

    Jul 2012 - Oct 2016

  • Senior Lead Tech / TS

    Mar 2006 - Jun 2012
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  B. Braun Medical

  Nov 2016 - now

  Product Manager Service

  Product Manager Service - B.Braun - Philips Xperius ultrasound systemB.Braun / Philips Xperius - Technical product escalation and service communicationClinical IT - 2nd Level support and Global Trainer - OnlineSuite, Networking, PDMS integrationProduct documentation - Operations manuals, Technical Informations, GTS Service WikiHL7 Integration - Global Technical Support and Global Trainer