Amber Revier

Experience

• 

  Ocean Plaza Beach Resort

  Jan 2004 - Dec 2006

  Guest Services
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  Country Inn & Suites by Radisson

  Mar 2006 - Jun 2008

  Guest Service Agent
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  Wischermann Partners, Inc.

  Jun 2009 - Nov 2012

  Guest Service Supervisor

  My job is to over see the front desk, assist sales and accounting. When it comes to the hospitality industry, no day is ever the same. I work well under pressure and I'm always up for a challenge.

• 

  Schulte Hospitality Group

  Dec 2012 - Jun 2013

  Front Office Manager
• 

  Radisson Blu

  Jun 2013 - Dec 2013

  Assistant Director of Guest Services
• 

  CSM Corporation

  Dec 2013 - Oct 2018

  Assistant General Manager

  I assist in the operations of the property. My passion is guest service and the overall experience provided. I'm very involved in hiring the right person with the skill set to provide a service so memorable. I'm dedicated to my job, and I continue to develop in my hospitality career.

• 

  IDeaS Revenue Solutions

  Oct 2018 - now

  The Customer Account Executive brings innovation and clarity to the client’s experience of working with IDeaS and the IDeaS solution. With the highest quality service and support to clients at the corporate and property level, the Customer Account Executive develops and maintains a strong ongoing relationship with each assigned client, which results in high Client Retention rates.• Develop and maintain ongoing client relationship with the Primary Client Sponsor and the Primary Client User at the hotel level and or Corporate Level.• Understand the Clients strategic and tactical objectives and anticipate how this will impact the IDeaS system and the Client’s ability to get the maximum value from it• Responsible for the successful renewal of Client Subscriptions through the systematic communication of IDeaS system benefits.• Initiate planned communication processes with Client Sponsors and IDeaS.• Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity.• Act as an escalation point for the Client or Support to ensure smooth maintenance of the business relationship.• Through the development of a strong relationship with the Client, identify Client Training needs and potential additional modules sales which would benefit both the client and IDeaS.• Responsible for interacting with the (Major) Account Manager and members of the Support team to ensure alignment between all communication to hotel and Corporate (if appropriate).• Assume the responsibilities of Account Manager for clients that do not qualify for an individually appointed Account Manager.• Maintain an in-depth knowledge of the IDeaS System Modules and their business application including business issues that they solve.• Monitor and facilitate where necessary Client product enhancement requests Show less

  • IDeaS Client Project Manager

    Jul 2022 - now

  • Senior Client Relationship Manager

    Oct 2021 - Jul 2022

  • Client Relationship Manager

    Oct 2018 - Oct 2021