Scott Magnuson

Experience

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  S. Magnum, Inc.

  Jan 1996 - Jan 2012

  Owner, Embroidery Digitizer, Drafter

  Work with customers to create an embroidery representation of artwork or logo for use with garments and fabric consumables. Design, draft, and digitize the logo for use in the embroidery industry.- Utilized computer aided drafting tools like Adobe Illustrator and CorelDraw or utilized traditional drafting techniques to design artwork.- Programmed the drafted artwork, provided proofs for client approval, and translated to production systems.

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  Geek Squad

  Jul 2010 - Jul 2011

  CIA Counter Intelligence Agent

  Act as brand ambassador for both the Geek Squad and Best Buy brands. Manages the Geek Squad check-in and check-out experience for customers and helps find the complete solutions. Handles the administrative functions within the precinct as well as assessing, testing, and repairing both customer and store products. Pre-stage laptops and desktops for the sales floor while repairing computers in-house for repair.- Repaired checked-in computers meeting corporate service levels.- Assisted with fiscal year inventory. Show less

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  Network Essentials

  Jul 2011 - Aug 2015

  Information Technology Support Analyst, Dispatch, Purchasing

  Responsible for maintaining and supporting multiple data and telephony networks across multiple clients as a Tier 2 helpdesk support technician, resolving tickets and documenting the resolution in KB software repository. Project planning, quoting, and procurement for client’s equipment or network upgrades such as workstations, servers, phone systems, server and user CAL licensing. Obtain licensing and manage client hardware/software procurement for support tickets and network projects. Dispatching on-site support as needed based on resource technical experience.- Dispatching and scheduling projects and on-site support for 20 to 25 clients- Maintain billable rate of 90% or higher.- Build servers and phone systems (Trixbox, Schmoozecom) including the interactive voice response (IVR) call flow rules for the day, night, and holiday modes. Show less

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  United Technology Group (UTG)

  Aug 2015 - Jul 2016

  System Engineer

  Remote Network Operations Center (NOC) technician, On-site Technician, Manage and support VoIP systems including Trixbox (Schmoozecom), Avaya, Vonage, and level 3 Cisco systems support. Level 2 technical position responsible for response, resolution and escalation of incoming technical client issues and requests submitted by phone, e-mail, chat and the client portal. Provide afterhours support for on-call rotation and overnight maintenance rotation. Work with clients to verify backup data integrity and coordinate backup tape scheduling.- North Carolina client site support and remote managing of networks, telephony, and business critical environments.- Worked with Cisco support contracts and Cisco technicians to troubleshoot customer equipment.- Documented ticket resolutions along with billable time, averaging a 95% client billable rate.- Work with clients to verify backup data integrity and coordinate backup tape scheduling. Show less

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  Cardinal Financial Company, Limited Partnership

  Jul 2016 - Aug 2023

  Systems Administration, Infrastructure Engineer, Endpoint Imaging and Deployment EngineerManagement and maintenance of secured business critical on premises and cloud server and software environments supporting the Accounting Division. Responsible for deployment and support of office networks and network infrastructure, imaging endpoints, level 2 systems support, Disaster Recover planning and annual testing, vendor relationships for level 3 support.- Maintained 99.999% network service level.- Created workstation imaging processes, streamlining deployment with a 75%+ reduction in technician touch time per endpoint from over an hour to about 15 minutes utilizing services, scripts, and AWS S3 public buckets.- Scaled services as Cardinal Financial grew from 7 corporate offices with about 300 employees to over 3,300 employees located across 190 US based offices including Hawaii and Alaska.- Built, migrated, secured, and maintained the business intelligence (Quantitative Risk Management (QRM)) and accounting (Accounting for Mortgage Bankers (AMB)) software environments in AWS.- Performed yearly disaster recovery tests on business-critical environments restoring functionality to the accounting environment with a record time of less than 20 minutes. Show less Responsible for endpoint imaging, user onboarding, network upgrade engineer, on-prem to cloud server migration project engineer, level 2 and 3 system support, accounting systems support and administration. Active Directory and Google Admin console and vendor licensing such as Adobe cloud, and Microsoft Office 365. Responsible for deployment and support of office networks and network infrastructure. Perform data storage architecture concepts and management.- Worked on the Decommissioning Team migrating business critical data and systems from outdated hardware into AWS cloud infrastructure.- Assisted implementing redundant network services at several corporate locations to eliminate financial systems downtime.- Maintained escalation support at level 2 and 3. Show less Manage support tickets, respond to project requests, create, and configure user accounts in Google Admin and Active Directory, work with Group Policy Objects, manage user security and distribution groups, application install and configuration, mobile device support, network device management, maintenance, and support. Perform Tier 2 help desk support and work with vendors until issue resolution.- Audited and organized Active Directory creating templates for user roles.- Assisted with moving company from Vonage to Ring Central telephony solution.- Traveled to corporate offices for network upgrades and data frame cleanups. Show less

  • Technical Infrastructure Engineer

    Dec 2018 - Aug 2023

  • Support Engineer

    Feb 2017 - Dec 2018

  • Information Technology Support Specialist

    Jul 2016 - Feb 2017