Lisa Gittens

Experience

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  National Highway Traffic Safety Administration NHTSA

  Mar 2002 - Sept 2005

  Electronic Business Clerk and Customer Service Representative

  • Handled customer inquiries, complains, billing questions and payments• Utilized Microsoft Office Excel, PowerPoint, and electronic e-mail system• Performed ordering, stocking, rotating duties for company merchandise, worker equipment, and supplies• Provided accurate and timely feedback• Rearranged files for space allocations

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  United State Patent and Trademark Office

  Sept 2005 - Oct 2008

  Customer Service Specialist

  • Analyzing and reporting product malfunctions• Responded to customer queries in a timely and accurate way, via phone, email or chat• Served as trusted backup to supervisor and management staff as called upon to do while leading the training of new employees• Put technical knowledge to use in navigating intricacies of an internal database, regularly providing feedback that allowed for enhancements to systems and the overall client experience as well as developing statistical reports to chart progress and performance of enterprise Show less

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  National Court Reporters Association

  Feb 2009 - Dec 2012

  Sr. Member Service and Information Center Specialist

  • Served as front-line communication specialist: answering member inquiries, fulfilling requests for information, and facilitating transactions for NCRA products, services, and events• Processed a wide range of transactions in the CRM database including event registrations, orders, membership payments, and record/address updates• Maintained a working knowledge within a wide array of programs, services, and levels of information within the association and the court reporting profession at large• Assisted in the development, implementation, and evaluation of policies and procedures within the center• Played lead role in prioritizing and responding to email communication from members, non-member court reporters, and court reporting students Show less

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  State Department Federal Credit Union

  Jan 2013 - Jun 2015

  Member Service Center Representative 1

  • Processed and give status of loans and membership applications• Performed account maintenance as instructed by both members and State Department Management• Conducted research necessary to resolve members’ questions and concerns maintaining confidentially and security of all relevant information• Troubleshoot and rectify issues related to State Department online banking product and services, including but not limited to bill payer access and use, prepaid debit card ordering, external ACH transfers, foreign currency purchase• Used judgment skill to refund fees to member’s account following established policies and procedures Show less

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  NVAR - Northern Virginia Association of REALTORS®

  Jul 2015 - now

  Member Engagement Specialist
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  Consumer Direct Care Network

  Nov 2018 - Feb 2019

  Caregiver

  • Assist clients with personal care and hygiene• Following a prescribed healthcare plan, which may include assisting with exercise and administering medication• Plan and prepare meals with assistance from the clients (when they are able)• Act quickly and responsibly in cases of emergency• Assist clients with ambulation and mobility around the house or outside to medical and social appointments

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  CommonWealth One Federal Credit Union

  Jul 2019 - now

  Payment Specialist