Franklin Tang

Experience

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  IBM

  Jan 2005 - Jan 2006

  IT Helpdesk Specialist

  • Responsible for administration of voice management for Nokia Asia Pacific & China region.• Provide 1st level of IT support to Nokia staff in Asia Pacific & China region via phone, email or remote control.

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  Shell Information Technology International

  Sept 2006 - Jan 2009

  3rd Level Wintel Operation Engineer

  Sept 2006 – June 2008 Shell Information Technology InternationalJuly 2008 – May 2009 EDS, an HP Company – Shell Account• Be part of the 3rd Level Global Support Team to provide last line of technical support for reported problems in Active Directory service, including working on complex problems to resolutions with other support teams and/or vendors.• Proactively monitor the availability & improve the stability/performance of Active Directory, ensuring agreed service levels are met, using tools, processes & systems as appropriate.• Propose technical solutions, within the scope of Microsoft Active Directory technologies, which fully takes into account the business needs of the customers.• Responsible as Security Focal Point for Active Directory, Domain Controller & Servers. Perform security investigation & security auditing upon request.• Administration & maintenance of Microsoft Active Directory, identity and access management.• Perform disaster recovery for Active Directory during critical situation. Tunjukkan kurang

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  Dell

  Jan 2009 - Jan 2010

  Senior IT Security Analyst

  • Design, manage and review for Identity & Access (Identity Management).• Administration & maintenance of Microsoft Active Directory, identity and access management.• Develop and implement identity and access management guideline and process for support team. • Assist in defining, detail and communicate the implications of changes in the infrastructure with all technical teams and provide support on security issues, configuration & troubleshooting.• Identification of security risks to the infrastructure, perform risk assessment & investigation.• Provide advisory on Microsoft Active Directory & security policies, standards, guidelines, management and service delivery. • To proposal any resolutions and contingency plans to minimize the effects of security breaches. Tunjukkan kurang

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  Hewlett-Packard

  Sept 2010 - Jan 2013

  Team Lead - Wintel – Active Directory

  Team Lead in 3rd Level Wintel – Active Directory Team. From: Sept 2010 – Aug 2013• Managing daily operations of a team of 12 Engineers & 9 Project Engineers, supporting 3rd Level Wintel Technology (Active Directory) and report to Delivery Manager.• Managing & planning daily operations, projects and service enhancement for the team. • Propose technical solutions, within the scope of Microsoft Active Directory technology, which fully takes into account the business needs of the customers. • Responsible as Change Approver & Emergency Change Approver for technology, review & approve for all the project/change related the technology, review the risk of the project/ change and provide consultation to project team.• Gather the requirement from customer and ensure operations team adapt to the new requirements and processes. Ensure the delivered services are up to the Clients expectation and services provided are in line with service agreement. • Ensure the committed SLAs is achieve and able to provide the analysis to internal management and customer on increase and decrease of SLAs achievement. • Coordinate customer escalation when incidents and assistance involved multiple department.• Plan and execute quick fix when there is dropped of quality and performance in the team. • Involved in quality assurance for operations team to manage and ensure process, documentation & training are planned & managed according to HP industrial standard.• Involved in both internal audit by HP & external audit by customer.• Design, manage and review for risk assessment & security policy Active Directory and Identity Access Management. Tunjukkan kurang

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  DXC Technology

  Sept 2013 - Jan 2019

  Enterprise Computing Delivery Manager

  DXC.Technology (formely known as HPE) Hewlett Packard Enterprise1. Enterprise Computing – Enterprise Computing Delivery Manager. From: Sept 2016 – March 2019• People management and development for 128 employee from multiple team.• Operations Manager for Wintel & Unix Platform Operations for Nokia Account, managing operations team with supporting 2800 Wintel Server and 1800 Unix & Linux Server globally.• Managing change, problem request, availability, security and capacity management. • Responsible for KPI and all the escalation and complaint from internal and external customers.• Manage the delivery team to implement technical solutions in accordance with contractually established Term & Conditions / Scope of Works / Service Level Agreement and Transition & Transformation according to the goals and plans. Monitor implementation to ensure transition and transformation program compliance to budget, quality standards and customer requirements.2. Manager in 3rd Level Wintel – Active Directory Team. From: Sept 2013 – Aug 2016• People management and development for 3rd Level Support Team (23 Engineers) for Shell account to deliver incident, change, request, availability, security and capacity management. • Lead and manage Shell Directory Services globally located in 3 main data centers in 3 regions for 2.8 million AD objects and applications. • Drive and coordinate crisis management. Ensure the continuous communication with client in the event of major incident.• Support and review projects and transformation in terms of resource or consultancy for technology to ensure they are delivered within the agreed time frame.• Involved in both internal audit by HP & external audit by customer. Accountability for audit which related with Active Directory and Identity Access Management.• Review & approve for risk assessment & security policy for Active Directory & Identity Access Management. Ensure improvement plan are in place when there is any gaps identified. Tunjukkan kurang

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  B2BE

  Apr 2019 - Jun 2020

  Global Operations & Infrastructure Manager

  • Managing Infrastructure, Technical Support & Operations Team across New Zealand, Australia, Malaysia and Philippines• People management and capability development for IT Infrastructure, Technical & Operations Team• Governance the process and documentation of the team• Responsible for KPI and all the escalation and complaint for IT• Manage the delivery team to implement technical solutions in accordance to contractual Term & Conditions / Scope of Works / Service Level Agreement and Transition & Transformation according to the goals and plans. Ensure the transition and transformation program comply with the budget, quality standards and customer requirements.• Cost Controller and supplier management for IT.• IT Security & IT Training for employees in the organization.• Identity Access Management & ISMS for entire organization. Tunjukkan kurang

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  Volservers Solutions Sdn. Bhd.

  Jul 2020 - Jan 2024

  Service Delivery Manager

  • Service Delivery Manager for Managed Security Services for client, which is an international insurance company, which involved in manage daily operations for engineers.• Assessment and audit for Active Directory & Identity Management • Provide audit & assessment result and solutions to the stakeholders.• Perform remediation and best industry practise recommendation.• Ensure run & maintenance for antivirus and monthly patches deployment are executed.• Prepare for antivirus and patches compliance status to stakeholders Tunjukkan kurang