Chike Mordi CBAP,PMP

Experience

• 

  First Bank of Nigeria Ltd.

  Dec 2007 - May 2022

  Key Achievements:Systemized the successful migration of digital account mandates to a cloud-based repository and orchestrated the relocation of physical files to a document management office. Delivered a remarkable 65% improvement in process efficiency for mandate retrieval and updates, resulting in substantial cost savings of $200,000 in material and manpower expenses within the first quarter of implementation.Responsibilities:• Planned and coordinated cross-functional activities in creating business cases to manage and implement projects for interrelated work packages from project initiation to the final operational stage.• Consulted with Project teams during the development and Implementation phases. • Maintained the RACI (Responsible, Accountable, Consult, and Inform) matrix.• Completed Gap analysis by producing “As Is” and “To Be” process flows and change documents to elicit scope of quality assessments; governance, operational teams’ impact, and workflow systems change recommendations.• Conducted workshops and stakeholder interviews to gather, document, and understand new business requirements and translate each one into detailed functional & and non-functional requirements in the application development process. Show less Key achievements: Supervised the construction of 6 bank branches, and ensured projects were completed within schedule, achieving a 10% cost-saving while maintaining rigorous quality control. Proactively managed risks, contributing to a 25% reduction in overall project risk impact.Responsibilities:• Managed project schedules, budget, and scope by the charter.• Performed analytical reviews on transactional data sets, composed clear summaries of all findings, and recommended further investigations.• Provided leadership, coaching, and motivation for project team members.• Identified, tracked, and mitigated risks to project delivery.• Handled project stakeholders, senior management, and project team engagements.• Prepared project progress reports to project stakeholders; proffer proactive recommendations to overcome project challenges. Show less • Led the development and sustenance of a robust control environment bank-wide • Drove compliance with regulatory and internal policies, processes, and procedures also reporting all forms of compliance breaches to the Chief Compliance Officer• Tactically liaised with local Regulators, Law Enforcement and other Governmental Bodies also collaborated with the business and other key stakeholders including Operations & Technology to • identify and mitigate the risk associated with existing and new businesses with emphasis on higher-risk customers and transactions• Collaborated with the Chief Compliance Officer to drive the “no surprise” compliance culture by educating and communicating compliance awareness throughout the organization and escalating all potential or identified regulatory issues appropriately• Developed and updated the AML program and procedures based on changes to the regulatory environment.• Supported the business in audits (internal and external) as a key interface with regulators/auditors, engaged with examiners, reviewed audit findings, and evaluated the business’ corrective action plans to deal with issues highlighted to reduce the risk of non-compliance by 10%.• Provide compliance training in line with the business’s assessment of need• Assisted relevant AMLCOs in reporting suspicious activity to the relevant authorities promptly Show less

  • Business Analyst

    Feb 2017 - May 2022

  • Project Coordinator

    Nov 2014 - Feb 2017

  • Compliance Analyst

    Dec 2012 - Nov 2014

  • Team Lead, Customer Insight and Segment Management

    Jan 2009 - Dec 2012

  • Banking Assistant

    Dec 2007 - Jan 2009
• 

  Digital Echoes

  Jun 2022 - Apr 2023

  Business Analyst

  Key achievements: Collaborated with an Agile team of 8 to revamp our client's charity web application, boosting digital fundraising. Applied my expertise to define business, user, and system requirements, leading to a 30% increase in funding and a 20% rise in student enrollment, contributing to the project's success.Responsibilities:• Conducted requirements gathering exercises which allowed for the elicitation of business, stakeholder, and solution requirements as inputs for the creation of a business case, BRD, SyRS, and FRD• Collaborated with stakeholder groups and cross-functional teams to analyze the current state (As-Is), performed Gap analyses using root cause analysis, use cases, and process modeling to produce solution options for the future state (To-Be)• Produced wireframes for clear communication between business and technical teams, minimizing the risk of time loss due to unclear requirements.• Transformed functional requirements into user stories and acceptance criteria, for design and development by the technical team.• Supported integration and user acceptance testing, contributing to the successful project implementation. Show less

• 

  Lloyds Banking Group

  Aug 2022 - now

  Key achievements: Attained a credit authority delegation of £25,000 within an impressive 5 months of completing a rigorous 6-month training and assessment program. Received widespread recognition for consistently delivering high-quality lending decisions, contributing to an exceptional overall success rate of 92%Responsibilities:• Assess the creditworthiness of lending applicants and potential borrowers, ensuring a thorough evaluation process.• Employed detailed financial statement and credit report analyses to manage and mitigate risk within lending decisions effectively.• Set appropriate credit limits and terms for borrowers, in line with best lending practices.• Conducted comprehensive reviews of loan applications and performed rigorous background checks on applicants to gather essential information.• Proactively identified potential risks and assessed the likelihood of loan default, making well-informed recommendations to enhance decision-making.• Maintain transparent and effective communication, providing clear and timely credit decisions to loan officers, underwriters, and management, while vigilantly monitoring existing borrowers' creditworthiness and recommending adjustments to credit terms when necessary to uphold financial stability. Show less • Resolve inquiries and consistently meet performance benchmarks in all areas (speed, accuracy, volume)• Authenticate customers before providing account/card information also provide account/card information (balances, transaction history, status, etc) to customers • Manage inbound customer queries relating to their bank accounts and savings, keeping it simple and making it easier to do business with Lloyds Banking Group• Complete telephony, digital, and admin-based tasks to service customer queries• Take ownership of customer problems, solving them at the first point of contact • Deal with customer data ethically and by the FSA requirements• Demonstrate consistently Lloyds Banking Group values and behaviors• Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development• Support Lloyds Banking Group’s wider team to ensure that performance standards and business objectives are met• Provide a high-quality service to Lloyds Banking Group customers comprising of handling inbound calls and undertaking a range of processing tasks, this is achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels. Show less

  • Recoveries Analyst

    May 2023 - now

  • Strategic Planning & Reporting (Retail Banking)

    Aug 2022 - May 2023