Kendra M.

Experience

• 

  The Ohio State University

  Oct 2000 - Feb 2014

  • Supervise 6 full time employees.• Provide direct support to the IT Director.• Prioritize and assign helpdesk issues.• Product review and purchasing decisions.• Server administration for 4-5 virtual servers using Vmware, 8-10 Dell physical Windows servers. Tier 3 support to 50,000+ end users.• Provide 24/7 on call support. • Computer hardware and software installation.• Helpdesk support.• Product review and purchasing.• Tier 1 and 2 support to 2500+ end users.

  • Systems Manager

    Aug 2008 - Feb 2014

  • Systems Specialist

    Oct 2000 - Aug 2008
• 

  NetJets

  Feb 2014 - Jan 2015

  Senior Service Desk Analyst

  • Provide tier 1 and tier 2 support for 3000+ end users, including remote support for worldwide customers.• Support Windows desktops and laptops, mobile devices including Blackberry, iPhones, iPads, and Android devices.• User account management.

• 

  City Of Delaware

  Jan 2015 - now

  • Develop security program for the City of Delaware.• Maintain systems, network and firewalls as it relates to NIST 800-53 and CIS v8 Security Controls.• Work with departments to assess growth needs and maintenance of the City’s network.• Monitor network and cyber activity to provide security and identify potential threats or breach attempts with assistance from external vendors.• Create and implement security policies and procedures.• Support and mentor the IT staff.• Assists with IT budgeting process.• Develop IT policies for the City.• Provide 24/7 on call support. Show less

  • IT Manager/Security Officer

    Dec 2021 - now

  • Network Administrator

    Jan 2015 - Apr 2022