Paul Kreiner

Experience

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  GameStop

  Jun 2011 - Jun 2014

  Senior Game Advisor
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  Innoviator Flight Science

  Jan 2012 - Jan 2012

  Administrative Assistant
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  PetSmart

  Mar 2013 - Nov 2013

  Associate
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  Barnes & Noble

  Nov 2013 - Jun 2014

  Bookseller

  Organizing bookshelves, assisting customers in finding books and creating drinks in the cafe, creating aesthetic displays, and distribution and intake of inventory.

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  Education at Work

  May 2014 - Aug 2014

  Cincinnati Bell Advanced Technology Solutions Tier 1

  Assisting businesses with direct T1 lines in managing their VoIP phone systems and providing administrative help over the phone.

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  Toyota

  Aug 2014 - Dec 2014

  Information Systems Co-op

  Developed the beginnings of a cloud strategy document, gathered andconsolidated purchase order data to assist with software audits, completed SQLServer request tickets, and managed SQL Server heat maps.

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  University of Cincinnati

  Jan 2015 - Oct 2016

  UCIT - eLearning

  Oversaw the implementation of Team Dynamix for CoursEval service requests including a revised web form and presentation to CoursEval community members, trained two employees on daily operations of CoursEval application and customer communication, led testing on a new date-based feature for survey windows, analyzed data from past evaluation periods, and created documentation for university wide Knowledge Base.

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  Behörde für Wirtschaft, Verkehr und Innovation

  Mar 2016 - Jun 2016

  Praktikant

  Assisting senior staff in facilitating trade and business partnerships between Hamburg and the United States of America by creating and presenting information on TTIP, scheduling meetings, attending committee meetings, and assisting staff in the English language.

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  Procter & Gamble

  Oct 2016 - now

  Information Technology Manager

  Current:North America / Latin America NOC L2 Team Lead specializing in team management of the L1 and L2 NOC Engineers. Organizes team activity and incident/request prioritization as well as leading initiatives to improve performance and timeliness of resolution. Previous:Level 2 NOC Engineer troubleshooting network issues, performing requested tasks on Cisco and Juniper devices, building customer facing forms for submission to the NOC, process improvement, customer service, and change management.Assisting in Windows 10 migration planning, contacting application owners to determine application compatibility in Windows 10, creating and distributing company wide communications, evaluating and training development teams on GitLab, and evaluating thin client options. Show less