
Katherine McMullin
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About me
Technical Support Analyst at OpenText
Education

Conestoga College
2013 - 2015Ontario College Diploma Information Technology Support Services 3.83 GPA"This program prepares graduates for an exciting career in the field of information technology support. Graduate employability is significantly enhanced by in-depth training in a broad range of business, computer and people skills. To enhance business skills, there are courses in office productivity software, business mathematics, and technical writing. To enhance computer skills, there are courses in computer hardware, networking, programming, databases, and web development. To enhance people… Show more "This program prepares graduates for an exciting career in the field of information technology support. Graduate employability is significantly enhanced by in-depth training in a broad range of business, computer and people skills. To enhance business skills, there are courses in office productivity software, business mathematics, and technical writing. To enhance computer skills, there are courses in computer hardware, networking, programming, databases, and web development. To enhance people skills, there are courses in customer support, customer service and customer training. Graduates of this program find employment as information technology support professionals in a wide variety of settings."- Conestoga College (http://www.conestogac.on.ca/fulltime/1097C.jsp) Show less

St. Clair College
2010 - 2012Apprenticeship Technical Support Agent
Experience

Loblaws Zehrs Food Markets
Nov 2007 - Nov 2008Grocery Clerk- In person customer service- Organization of product

Loblaws' Real Canadian Superstore
Nov 2008 - Feb 2010Fashion Retailer- In person customer service- Handling cash/debit/credit transactions- Maintenance of stock

Sutherland Global Services
Feb 2010 - Mar 2012H.D. Technician- Inbound/Outbound telephone and email customer service and technical support- Diffusion of irate customers- Handheld, tablet, enterprise server support- Outperforming customer satisfaction targets- Responsible for handling return merchandise authorizations of tablets

McDonald's Canada
Apr 2013 - Oct 2013Cashier- Take food orders- Handle payment through cash, credit, and debit

BlackBerry
Jan 2015 - Apr 2015Technical Support Student- Telephone and email customer service and technical support- Diffusion of irate customers- BlackBerry Enterprise Service 12 support- Issue of refunds for applications

Gap Inc.
Oct 2015 - Dec 2015Customer Service Representative
Contrans Group Inc.
Dec 2015 - Mar 2016IT Support
Vox Mobile
May 2016 - Jul 2016Technical Support Specialist
BlackBerry
Jul 2016 - Jan 2020Technical Support Analyst
OpenText
Apr 2020 - nowTechnical Support Analyst
Licenses & Certifications
- View certificate

Duolingo French Fluency: Elementary (Estimated)
DuolingoMar 2016
Languages
- enEnglish
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