Katherine McMullin

Katherine McMullin

Grocery Clerk

Followers of Katherine McMullin164 followers
location of Katherine McMullinKitchener, Ontario, Canada

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  • Timeline

  • About me

    Technical Support Analyst at OpenText

  • Education

    • Conestoga College

      2013 - 2015
      Ontario College Diploma Information Technology Support Services 3.83 GPA

      "This program prepares graduates for an exciting career in the field of information technology support. Graduate employability is significantly enhanced by in-depth training in a broad range of business, computer and people skills. To enhance business skills, there are courses in office productivity software, business mathematics, and technical writing. To enhance computer skills, there are courses in computer hardware, networking, programming, databases, and web development. To enhance people… Show more "This program prepares graduates for an exciting career in the field of information technology support. Graduate employability is significantly enhanced by in-depth training in a broad range of business, computer and people skills. To enhance business skills, there are courses in office productivity software, business mathematics, and technical writing. To enhance computer skills, there are courses in computer hardware, networking, programming, databases, and web development. To enhance people skills, there are courses in customer support, customer service and customer training. Graduates of this program find employment as information technology support professionals in a wide variety of settings."- Conestoga College (http://www.conestogac.on.ca/fulltime/1097C.jsp) Show less

    • St. Clair College

      2010 - 2012
      Apprenticeship Technical Support Agent
  • Experience

    • Loblaws Zehrs Food Markets

      Nov 2007 - Nov 2008
      Grocery Clerk

      - In person customer service- Organization of product

    • Loblaws' Real Canadian Superstore

      Nov 2008 - Feb 2010
      Fashion Retailer

      - In person customer service- Handling cash/debit/credit transactions- Maintenance of stock

    • Sutherland Global Services

      Feb 2010 - Mar 2012
      H.D. Technician

      - Inbound/Outbound telephone and email customer service and technical support- Diffusion of irate customers- Handheld, tablet, enterprise server support- Outperforming customer satisfaction targets- Responsible for handling return merchandise authorizations of tablets

    • McDonald's Canada

      Apr 2013 - Oct 2013
      Cashier

      - Take food orders- Handle payment through cash, credit, and debit

    • BlackBerry

      Jan 2015 - Apr 2015
      Technical Support Student

      - Telephone and email customer service and technical support- Diffusion of irate customers- BlackBerry Enterprise Service 12 support- Issue of refunds for applications

    • Gap Inc.

      Oct 2015 - Dec 2015
      Customer Service Representative
    • Contrans Group Inc.

      Dec 2015 - Mar 2016
      IT Support
    • Vox Mobile

      May 2016 - Jul 2016
      Technical Support Specialist
    • BlackBerry

      Jul 2016 - Jan 2020
      Technical Support Analyst
    • OpenText

      Apr 2020 - now
      Technical Support Analyst
  • Licenses & Certifications