Vilius Sakutis

Experience

• 

  JSC Planas Chuliganas

  Jun 2017 - Aug 2018

  - Developed, implemented, and refined training programs for customer service teams;- Organized customer service team's (20 agents) daily work, tasks, and workload;- Prepared project guidelines, learning handbooks, and customer service standards;- Evaluated quality of customer service team and individual customer service agents, provided feedback on results, and suggested further training accordingly;- Communicated with business clients and organized common workflow for better results of the customer service team;- Reported results, challenges, bottlenecks to senior management and provided insights for further customer team's development and quality improvement. Show less - Served multiple project clients by phone, administering both inbound and outbound calls;- Managed different projects' inboxes, serving customers in written means whether it would be email or instant messaging;- Provided technical support, informational assistance, and mediated intermediary communication between end customer and service provider;- Administered safety procedures and identity checks to ensure that the services were used rightfully and communicated with authorities if security breaches or major terms and services violations occurred. Show less

  • Customer Service Quality Manager

    Feb 2018 - Aug 2018

  • Customer Service Representative

    Jun 2017 - Jan 2018
• 

  Skycop.com

  Aug 2018 - Apr 2020

  - Communicated with clients, airlines, Civil Aviation Authorities, and other flight regulation authorities;- Gathered evidence related to flight disruptions in the EU, tracked global aviation events and incidents, analyzed information provided by Air Traffic Control;- Analyzed individual passengers' claims against airlines, evaluated gathered evidence, and prepared needed documentation for the claiming process;- Represented clients' interests against airlines by handling all the communication regarding each flight disruption. Appealed to regulatory authorities if the dispute was not solved after the claiming process;- Suggested and implemented ideas of how current business processes can be improved, how customers can be served faster, how the operations department can improve work efficiency. Show less

  • Affiliate Marketing Assistant

    Aug 2019 - Apr 2020

  • Claims Administrator

    Aug 2018 - Jul 2019
• 

  Zyro.com

  May 2020 - Jul 2022

  Senior Affiliate Marketing Manager

  I helped to build business relationships for Zyro website builder. My role was to:- Identify, communicate, and negotiate with potential and/or current partners;- Manage and monitor affiliate marketing campaigns and affiliate marketing networks;- Measure and analyze affiliate channels' performance and take actions to optimize current business processes;- Research, identify, and report areas of new opportunities;- Report on goals and results, provide market forecasts, monitor competitors, identify challenges and suggest viable solutions;- Advocate, empower and encourage data-driven and results-oriented focus towards partnership management and make data and results informed decisions;- Align goals and synchronize current tasks with other marketing teams to pursue a common goal and increase the marketing team's effectiveness and efficiency. Show less

• 

  Smartproxy

  Aug 2022 - now

  Leading partnerships team which is responsible for affiliate, influencer, and strategic partnerships

  • Partnerships & Performance Marketing Lead

    Aug 2024 - now

  • Partnerships Team Lead

    Aug 2022 - Aug 2024
• 

  Affiliate Marketing Guild

  Dec 2023 - Sept 2024

  Founder

  Affiliatemarketingguild.com - Training & Community Platform for Affiliate Marketing Managers.Affiliate Marketing Guild is a community for affiliate marketing managers who want to improve their affiliate management skills and connect with other professionals in the field.Learn how to build, launch and manage successful affiliate marketing campaigns and give your affiliate program a huge boost.Affiliate Marketing Guild members get:• 5+ Hours of Affiliate Marketing Management Training• Direct Access to Affiliate Marketing Experts• Access Exclusive Slack Community Group• Monthly Live Calls and Q&A Sessions Show less