Shahad Alamri

Experience

• 

  National Center for Privatization & PPP

  Jan 2021 - Jan 2023

  • Conducted thorough analysis of existing processes to identify areas for improvement and implemented necessary changes• Process mapping, system implementation, data analysis, and continuous improvement• Developed and documented standard operating procedures to ensure consistency and compliance• Collaborated with cross-functional teams to streamline processes and improve interdepartmental communication• Developed different reports highlighting operational accomplishments for every quarter• Created and designed a service-level agreementPrepared and archived project completion certificates Show less

  • Business Process Analyst

    Jun 2021 - Jan 2023

  • Administrative ( Tamheer )

    Jan 2021 - Jun 2021
• 

  برنامج الخدمات المشتركة | Shared Services Program

  Jan 2023 - now

  • Managed 8 client accounts, achieving a satisfaction rate of over 90%.• Created dashboards to track client services, improving transparency and engagement.• Authored 22 technical documents, providing clear and concise service explanations tailored for client understanding.• Successfully negotiated and finalized 10 agreements, enhancing client partnerships.• Produced detailed Excel reports to support data-driven decision-making and process improvements. • Problem-solving skills in handling customer inquiries and resolving conflicts to understand their needs.• Ability to multitask and prioritize tasks in a fast-paced customer service environment• Developed strong communication skills by effectively communicating with customers and coworkers.• Utilize strong attention to detail in accurately inputting and managing customer information in databases• Prepared customer status report and updated weekly.

  • Customer Relationship Specialist

    Jun 2023 - now

  • Customer Relationship Analyst

    Jan 2023 - Jun 2023