Avishek Guha

Experience

• 

  Capgemini Technology India Pvt Ltd

  Apr 2018 - Jul 2022

  ✅ Global BSV AR invoicing process transition & Invoicing controller.✅ Implemented Process automation in UI workspace, help of IT team.✅ Process Trainer overall invoicing activities & reporting.✅ Monthly Dashboard preparation & data validation overall invoicing.✅ Meet up monthly SLA & maintaining KPI for Global BSV AR invoicing process.✅ Internal client calls handling & Dispute primary resolver.✅ New process SOP preparation & updation as on required.✅ Monthly reporting activities - ➡️ P & L check reports (WIP or BIA checking) ➡️ Time card reporting. ➡️ AR aging reports.💠💠 Achievement 💠💠❇️ 2021 Best Employee of the year award Show less ✅ Month end AR invoice processing & invoice submission to different portals.✅ Time card reporting across Scandinavian countries (Finland, Sweden, Norway, Poland) to top management levels.✅ Meet up monthly bulk invoicing targets & SLA matrix.✅ Implement automation in Poland Bsv process.✅Invoice Submission portals: ➡️ Serengeti ➡️ Tungsten ➡️Becker Huges💠 Achievements 💠❇️ Extra Mile Award in 2019❇️ Outstanding Contribution in delivery 2020 Show less

  • Process Associate

    Apr 2020 - Jul 2022

  • Associate

    Apr 2018 - Apr 2020
• 

  Genpact

  Jul 2022 - Mar 2025

  ✅ Handled Process Transition - Pre-KT, KT, Guided production, Go-Live. ✅ Prepared Process SOPs & defined process maps✅ Implemented tracking mechanism - RAID logs, Exception tracker, Error logs & Daily production management.✅ Managed portfolio size of 5 million as collection Specialist, over 200 customers across USA.✅ Prepared Monthly and weekly reports - AR aging, account touch percentage per collector.✅ Building SLA, KPI for the process with client.✅ JIRA ticketing tool tested and Go-live.✅ Trained a team of 3 members within collection process as an SME of collection team.⭐ Application used - ➡️ Microsoft AX 2012 ➡️ Oracle Door Builder Apps ➡️ Wells Fargo Vantage Bank portal ➡️ JIRA ticketing tool Show less ✅ Monthly handling 300+ customers & portfolio size of 5M+✅ Customer account research & daily follow ups over critical accounts.✅Daily Customer interaction inbound & outbound calls✅Monthly & weekly reports handling - ➡️AR Aging reports ➡️ Bad debt report ➡️ Suspense account weekly report ➡️ Call Handling reports ➡️ On account weekly reports ➡️ Monthly Dispute sales office report ➡️ Weekly write off report ➡️ Monthly Scorecard report ➡️ SRA reports ➡️ PWC AR Aging report ➡️ Dun & Brad Street Credit Report✅ Resolving Disputes of customers - Quantity, Quality, Purchase Order, Invoicing or any other issues.✅ Different Collection tools & ERP used - ➡️ Akritiv (Salesforce) ➡️ High Radius (HRC) ➡️ SAP Business Clients 7.70 ➡️ SAP GUI 770 released Show less

  • Management Trainee

    Aug 2024 - Mar 2025

  • Process Developer

    Jul 2022 - Aug 2024