Benedict Bentil

Experience

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  Kingdom Books and Stationery

  Jun 2010 - Nov 2010

  Network Manager and IT Support Services Officer

  LAN, WAN & VPN setup, management and troubleshootingNetwork security management and update Sales point software managementWindows server administration and managementCustomer service (IT equipment)Hardware maintenance (workstations, sales points and server)Training employees on IT system usageInstallation and Management of biometric security system (bar codes, finger prints, CCTV cameras)

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  Vodafone Ghana

  May 2011 - Mar 2016

  Provision and Installation of last-mile connectivity (via Copper, Radio or Fiber) to customers.Testing and configuration of line-drivers, modems, routers and other customer-end-equipmentPlanning and management of installations and repair jobs.Diagnosis of local access network problems Testing and certification of network quality.Ensure network/data records are updated on job completion.Completing an end-to-end test of services provided before handing over to the customer.Major and minor cable routing and maintenanceSupervision and Quality checks Show less

  • Corporate Account Manager

    Mar 2014 - Mar 2016

  • Schedule Controller

    Apr 2013 - Mar 2014

  • Senior field engineer

    May 2011 - Apr 2013
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  Afriwave Telecom

  Aug 2011 - Mar 2012

  ADSL Installation Team Leader

  Management of workflow for faults and installationsScheduling and Management of ADSL installationsCustomer careActing as information expert and mentorEmergency and Enterprise InstallationsPerformance reporting Broadband QoS monitoring and evaluationData ManagementEquipment requisition and testingCut-over fallout managementNational Service as FAN Engineer (Vodafone Ghana

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  Tigo Ghana Limited

  Mar 2016 - Feb 2018

  Corporate Sales Manager

  Responsibilities:• Providing account data to the Head of Corporate for developing Sales plan and monitoring its implementation• Leadership of account and virtual teams to meet targets for profitability and revenues• Developing contact strategies and account development plans ADP for sector allocated• Developing Pipeline of prospects, managing the decision-making process• Exercising thought leadership at Board level within the allocated accounts• Identifying Sales training and development needs and managing skills enhancement for team and virtual account teamAchievements:• Best Revenue and Churn performance• Positioned Tigo as preferred provider for ISPs• Mentored Intern team to win innovation Award• Project Manager for Tigo Fishers Network (USAID/SFMP) Project Show less

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  Dizengoff Ghana Ltd. (Balton CP UK)

  Jan 2018 - Aug 2018

  Sales Manager (Communications, InfoSec and Homeland Security)
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  Eskimi

  Aug 2018 - Jul 2019

  Country Manager
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  MTN Ghana

  Jul 2019 - Aug 2022

  Responsibilities:Strategy Development and ExecutionDevelop the relevant and targeted marketing strategies for each segmentsDevelop & launch new products, taking into account the full marketing mixManage existing products to ensure optimal performance is derived ( Promos/Offers,improvements, bundling, retirement etc)Plan & deliver product and services which meet specified performance and costcriteria as per the approved business case ,development budget and IBP/commercialtimetableSelect, manage and maintain relationships with high quality, professional serviceproviders and developersCreate product road map in coordination with EBD sales, Consumer Marketing &Marketing services, NWG, IT and other relevant functionsAct as a catalyst in fuelling an innovative culture within the Enterprise Business UnitAct as Regulatory SPOCManage the relevant support ( Go To Market, Creative development, PCD, Research and Analytics , Marketing services etc )Ensure commercial plan execution is on time and quality matrices have been adhered toEnsure new products comply with MTN’s revenue assurance recommendationsPlan and track OPEX spend according to agreed divisional budget.Segment Management (Churn, revenue, segment performance, revenue, ARPU, usage, customer insights etc , )Manage customer experience team and ops and deliver optimum NPS ratingsImplement annual pricing strategies for each product line to meet pricing targets while ensuring market competitiveness Show less I managed a cross functional team of twelve amazing people in CEX, Products planning and development, Marketing and Data/ Decision Support. I was responsible for the implementation of a unified marketing mix including but not limited to end-to-end product development, segment management, marketing and delivery of positive customer experience, from consumer insights through to launch and post-launch.Responsibilities:Develop the relevant and targeted marketing strategies for each segmentsDevelop & launch new products, taking into account the full marketing mixManage existing products to ensure optimal performance is derived ( Promos/Offers,improvements, bundling, retirement etc)Plan & deliver product and services which meet specified performance and costcriteria as per the approved business case ,development budget and IBP/commercialtimetableSelect, manage and maintain relationships with high quality, professional serviceprovidersCreate product road map in coordination with EBD sales, Consumer Marketing &Marketing services, NWG, IT and other relevant functionsAct as a catalyst in fuelling an innovative culture within the Enterprise Business UnitManage the relevant support ( Go To Market, Creative development, PCD, Research and Analytics , Marketing services etc )Ensure commercial plan execution is on time and quality matrices have been adhered toEnsure new products comply with MTN’s revenue assurance recommendationsPlan and track OPEX spend according to agreed divisional budget.Segment Management (Churn, revenue, segment performance, revenue, ARPU, usage, customer insights etc , )Manage customer experience team and ops and deliver optimum NPS ratingsImplement annual pricing strategies for each product line to meet pricing targets while ensuring market competitiveness Show less

  • Manager, Segment and Product Development

    Jan 2022 - Aug 2022

  • Manager, Enterprise Marketing and Portfolio Management

    Jul 2019 - Jan 2022
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  MTN

  Aug 2022 - now

  Senior Manager, Enterprise Marketing and Portfolio Management