Steve Bush

Supervisor, Operations

3000 followers

Nevada City, California, United States

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Timeline
About me
Co-founder of The Bush Group
Education
- Liberty University
  -
  Bachelor's degree Philosophy
Experience
- State Farm
  Jul 1988 - Jul 1996
  Supervisor, Operations
  Property and Casualty Claim Supervisor Managed PD, BI and PIP claims from auto accidents8 years in P&C operations
- The Hartford
  Jan 2006 - Jan 2012
  Led a team of process engineers delivering quality and process redesign efforts across the Personal, Commercial and Wealth Management business lines. Led the enterprise process engineering training, coaching and certification program. Managed claim recoveries and subrogation related litigation across all personal and commercial business lines. Designed and implemented department technical training program.
  - Director, Enterprise Process Improvement
    Jan 2005 - Jan 2012
  - Manager Operations
    Jan 2006 - Jan 2008
- Johnson & Johnson
  Jan 2011 - now
  Keynote Speaker, Performance Coach
  Professional keynote and conference speaker presenting on a wide range of wellness topics to senior executives both in the U.S. and internationally, to help improve engagement, productivity, and overall performance.
- Cigna
  Jan 2012 - Sept 2014
  AVP, Operating Effectiveness
  Led a team of process engineers delivering quality and process redesign initiatives for Cigna's international operations in Asia and Europe. Delivered large scale process improvement initiatives in the Global, Commercial and Government business segments. Designed, deployed and led the enterprise process engineering training and certification program.
- Cigna-HealthSpring
  Sept 2014 - Mar 2017
  Vice President, Operating Effectiveness
  Created an Operating Effectiveness organization across the government segment (Medicare/Medicaid) consisting of Quality, Workforce Management, Capacity Planning, Process Redesign, Project Delivery (PMO), Training, Knowledge Management, Change Management, Portfolio Management and Operations Command Center.
- The Bush Group
  Mar 2016 - now
  Co-Founder
  The Bush Group consists of Bush Group Facilitation, providing meeting facilitation services, and Bush Group Consulting, specializing in Change Management.
- Prosci
  Mar 2017 - now
  Master Instructor, Keynote speaker
- Leadership Strategies
  Apr 2017 - now
  Core Team, Certified Master Facilitator,
- EDUCAUSE
  May 2024 - now
  Faculty Lecturer
Licenses & Certifications
- Certified Kaizen Facilitator
  The Hartford
  Jan 2010
- Change Management Practitioner - Bridges
  William Bridges Associates
  Jan 2015
- Black Belt - Lean Six Sigma
  The Hartford
  Jan 2009
- Certified Master Facilitator - INIFAC
  International Institute for Facilitation
  Jan 2016
  View certificate
- Project Management Professional (PMP)
  Project Management Institute
  Jan 2015
  View certificate
- Master Black Belt - Lean Six Sigma
  The Hartford
  Jan 2011
- Thought Leader 2024
  EDUCAUSE
  May 2024
  View certificate
- Advanced Change Management Instructor - Prosci
  Prosci
  Jan 2014
  View certificate
- Change Management Practitioner - Prosci
  Prosci
  Jan 2012
- Green Belt - Lean Six Sigma
  The Hartford
  Jan 2006
Honors & Awards
- Awarded to Steve Bush
  60/60 Award Winner State Farm Insurance State Farm’s highest award for outstanding customer service
- Awarded to Steve Bush
  Chairman's Award Nominee Hartford Financial Group Project - Designed highly successful new business process
- Awarded to Steve Bush
  Chairman’s Award Hartford Financial Group Project - Moved 2,800 employees from offices to work from home
- Awarded to Steve Bush
  First Place - National Champion Speech and Oratory - U.S. National Champion for Speech and Oratory
- Awarded to Steve Bush
  Inventor Recognition Award Hartford Financial Group U.S. Patent applicant for proprietary process design
- Awarded to Steve Bush
  Third Place - National Debate Championship SETA Placed third place at the collegiate National Debate Championship (SETA)
- Awarded to Steve Bush
  Top Twenty - National Debate Championship National Forensics League Placed 19th in the National Debate Championship for Lincoln-Douglas debate
Volunteer Experience
- Board of Directors
  Issued by NAPA VALLEY SUPPORT SERVICES on Apr 2016
  Associated with Steve Bush