Einar Boiesen

Experience

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  GlaxoSmithKline

  Jan 2002 - Nov 2010

  Local implementations of regional/central projectsManage local portfolio of projectsResponsible for delivering on local cost budgetProvide necessary IT analysis and recommendations to Finance Director/Leadership teamProcurement of hardware/software/telephony/infrastructure for LOCCommunicate regional/central strategies to local business, ensure local strategy aligns with regional strategy Day to Day IT finance managementAdaptableIndependentEffective communications skills Show less

  • IT-ansvarlig (IT Account Manager)

    Jun 2006 - Nov 2010

  • IT Consultant

    Jan 2002 - Jun 2006
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  Color Line

  Jan 2011 - Jan 2015

  Leder for IT Service Desk

  The IT Service Desk (ITSD) is the Single Point of Contact (SPoC) for all IT incidents, requests and questions, serviceing 6 ships, 7 ports (Oslo, Kiel, Sandefjord, Strømstad, Larvik, Hirtshals and Kristiansand) and a few additional locations (warehouse, central kitchen, customer center, etc), employing approx. 2600 FTE. The ITSD has both a dispatch and an operational role in ensuring all ships are on time, and all passengers and vehicles accounted for. This is a 24/7/365 business, cancellations and delays are extremely important to aviod.My responsibilities include:Manage and maintain a strong team of IT Consultants (including vacation schedules, sick leave, travels, etc), ensuring the performance of services to (internal) customers are met or exceeded.Manage critical (VIP) customer's incidents and escalations. Provide incident analysis and KPIs. Build strong relationships with customers and vendors. Review performance reports. Show less

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  SEB Kort

  Jan 2015 - Oct 2016

  Teamleder Operations

  SEB Kort utgir kredittkort under egne merkenavn, som SEB og Eurocard, i tillegg til kort for en rekke andre banker, flyselskaper, auto- og drivstoffselskapper i Norden – gjennom nettverksavtaler med VISA, Diners og MasterCard. SEB Kort har i underkant av 4 millioner kort i omløp, og utga 1,9 millioner nye kort i 2015.Teamleder OperationsAvdelingen Operations favner om Billing, Card Administration, Quality, EDI og Data Management. Teamleder Operations har personalmessig og operativt ansvar for gruppen Card Administration (4-5 personer), som har nordisk ansvar for ovennevnte kort. Teamleder har ansvar for riktig bemanning, prioritering, allokering og fordeling av arbeidsoppgaver, ansvar for dialog og oppfølging av underleverandører, personalutvikling og at gruppen når sine mål. Show less

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  Boots Norge AS

  Jan 2017 - now

  Infrastructure & Service Manager