Mrugesh P.

Experience

• 

  Abacusoutsourcing Pvt. Ltd.

  Dec 2009 - Feb 2011

  System Admnistrator

  Job Responsibilities:Working on tickets and resolving all the windows related issues.Working on Server hardware issues.Handling the network of 50+ systems.Configuring the firewall.Working on Blue Screen Errors, No Boot Scenarios.Knowledge on creating a Mailbox and restoring a mailboxes, calendar and contacts.Maintaining the records of all the systems i.e., giving the asset no to the systems, logging complain with the company, system relocation if required & also maintain the records for the same.Implementation of Info Sec policy for the security of company's data, also taking care that the company's data should not go out of the company.Hardware maintenance for Server, Desktops, Printers & etc,. Assembling and troubleshooting the systems.Software licenses for Windows OS, Office package, Anti-virus & other applications.On Call support 24/7. Show less

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  Shivaasha Technologies

  Oct 2011 - Jun 2012

  Windows System Administrator

  Job Responsibilities:Experience in Windows 2000 server, Windows 2003 server, Windows 2008 server and Active directory.Management and maintenance of a complex Microsoft network and security.Implementation and administration of Windows 2008 R2 Server, Active Directory, Administration of all Computer Systems in the Department.Performed evaluation, installation and maintenance of new hardware and maintained a state of System Security.Working on tickets and resolving all the windows related issues.Working on Server and Workstations hardware issues.Working on Blue Screen Errors, No Boot Scenarios.Closing all the Incidents related to OS and providing fix.Knowledge on creating a Mailbox and restoring a mailboxes, calendar and contacts.Responsible for maintenance of VoIP lines.Setting & configuring firewall.License & patch management.Hardware maintenance for Server, Desktops, Printers & etc,. Assembling and troubleshooting the systems.Software licenses for Windows OS, Office package, Anti-virus & other applications.On Call support 24/7. Show less

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  Xplora Design Skool

  Jul 2012 - Feb 2013

  Network & System Enginner

  Job Responsibilities:Experience in Windows 2000 server, Windows 2003 server, Windows 2008 server and Active directory.Handling all types of installation like OS and Applications.Implementation and administration of Microsoft Windows Servers, Microsoft Workstations, and network security devices for 40+ users.Administer client's user domain by creating, modifying, validating user accounts, password resets, account lock/unlock and access revocation. Creating shared folders, users and groups on Windows Server.Reformatting and installation of a Server / Desktop / Laptop image.Maintenance of Local Area Network.Working on Server hardware issues.Working on Workstation hardware and software issues.Knowledge on creating a Mailbox and restoring a mailboxes, calendar and contacts.Handling of Windows 2003 servers ( 3 )Software licenses for Windows OS, Office package, Anti-virus & other applications.Hardware maintenance for Server, Desktops, Printers & etc,. Assembling and troubleshooting the systems.Visiting to our centers for Troubleshooting or any kind of guidance if required. Show less

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  ICO ASIAPCIFIC / ICO International Group

  Mar 2013 - Feb 2018

  Information Technology Engineer

  Working as a Corporate IT Engineer from March 2013 to Present with team of 5 members.Job Responsibilities:Overall System Administration for windows servers managing more than 10 servers includes 2008 and 2008R2 including local & overseas.Planning, Implementing, Managing and Maintenance of Windows 2008 and 2008R2 servers and Active Directory services.Active Directory maintenance creating OU, user group, applying Group Policies and user creation.Installation, Configuration, administration of Windows Servers.Administer client's user domain by creating, modifying, validating user accounts,password resets, account lock/unlock and access revocation. Creating shared folders, users and groups on Windows Server.Working on Server hardware related issues, Blue Screen Errors, No Boot Scenarios.Troubleshooting server related problem based on Event viewer, monitoring tool alert.Windows Performance issues & troubleshooting.Reformatting and installation of a Server / Desktop / Laptop image.Maintenance of Local Area Network.Troubleshoot, Diagnose and Repair Hardware issues on desktops, laptops, mobile and devices and printers.Knowledge on creating a Mailbox and restoring mailboxes, calendar and contacts.Setting up of PCs/Laptops and email accounts for users.Asset Management (Asset Inventory, Asset Tagging, Asset Tracking, Asset Deployment/Retrieval), Vendor Management and Helpdesk Activities.MS Office Support (Word, Excel, Outlook).Closing all the Incidents related to OS and providing fix.Remote support through Remote Desktop Connection, TeamViewer.Working on email & software related issues.Add user domain account to workstation.Software licenses for Windows OS, Office package, Anti-virus & other applications.Workstation/E-mail account setup for new staff.Anti-Virus software installation and updating the virus definition file.Hardware maintenance for Server, Desktops, Printers & etc,. Assembling andtroubleshooting the systems. Show less

• 

  Bentley Systems

  Jul 2018 - now

  • Modern management of Windows 10/11 using Windows Autopilot. Implemented Windows Autopilot - Deployment Profiles Azure & Hybrid (Admin & Standard).• Managing 5.5+ devices using MEM console.• Migrated SCCM applications to MS Intune and published it to Company Portal.• Responsible for creation, testing and implementation of different kinds of configuration profiles & compliance policies.• Responsible for management of MS Store & Win32 Application.• Application packaging using Win32 Content prep tool, Orca, etc.• Created application packaging standards and best practices.• Implementation of Bit-Locker Policy, USB Block Policy.• Patching of 3rd Party Software’s on every second Tuesday of the month via Patch My PC tool.• Updating of applications every quarter or as an when needed.• Intune software packaging and distribution for installing new software installs, patches, and upgrades such as an MSI, MSP, or MST.• Support and troubleshoot technical issues related to Autopilot, Application Packaging and installation (Company Portal).• Implemented, managing Windows Update rings, Windows Feature updates.• Managing users and devices in Intune, and setting up mobile device management while managing, creating & testing Intune policies, Autopilot deployment (Azure Active Directory & Hybrid Azure Active Directory).• Assist users with MAM enrollment (Intune). Show less Job Responsibilities:-Working on Windows Server hardware related issues, Blue Screen Errors, No Boot ScenariosProviding Windows Server Administration, Installation, up- gradation, problem isolation and solutionTroubleshooting basic issues with VMware and Hyper-VAdminister client's user domain by password resets, account lock/unlock and access revocationCreating shared folders and providing access to the required usersDiagnose and Repair Hardware issues on laptops, iPad, Tablets, printersManaging the tickets related to Operating System, hardware, software, WIFI, lan, and providing fix. Also routing the ticket to concern team if requiredImaging, managing and upgrading with Microsoft Windows 10 via SCCMImaging of conference and training room machine with Microsoft Windows 10 via SCCMSetting up and assigning of laptop with MS Office and other basic applications for new and current usersUpdating of the database as and when new hardware is provided and as and when the hardware is returnedProviding support on Microsoft Office 365Providing remote support through Remote Desktop Connection, application for remote locations (Delhi, Kolkata, Chennai, Pune, Singapore, Philippines, Indonesia, Dubai, Doha, Al-Khobar)Managing of new office setup from scratch or relocation of the office which also includes managing of third-party vendor, setting up network, server room and other stuffProviding support to L1, L2 & service desk team as and when needed Generating SOP's as and when neededParallelly coordinating with different teams (Network, Cloud, Security, Service Desk, Asset, Voice, SCCM, SCSM) as and when required Issuing door access cards to new and old colleagues and deactivating the cardsLogging cases with HP, Lenovo, Dell and other vendorsManaging the disposition of E-waste with VendorManaging all the stock list for the regions that I handle Requesting for the new stock to Asset team as and when requiredProviding 24x7 on-call support whenever needed Show less

  • Configuration Management Specialist (Intune Engineer)

    Aug 2021 - now

  • Infrastructure Support Engineer

    Jul 2018 - Jul 2021