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Alyssa Ng

Alyssa Ng

Customer Service Representative

Followers of Alyssa Ng41 followers
location of Alyssa NgToronto, Ontario, Canada

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  • Timeline

  • About me

    Enthusiastic HR Graduate seeking for a full-time employment

  • Education

    • Seneca College

      2021 - 2023
      Associate's degree Human Resources Management/Personnel Administration, General 3.6

      Relevant Coursework Data Analysis Tool for business• Create effective documents using spreadsheet functionality and formatting.• Develop spreadsheet that effectively manage data for business decision-making purposes, including common metrics, analysis, formulas, and advanced functions.Customer service solutions:• Develop strategies and plan to find customer solutions.• Design a best practice model to support customer and employee loyalty and retention.• Prepared… Show more Relevant Coursework Data Analysis Tool for business• Create effective documents using spreadsheet functionality and formatting.• Develop spreadsheet that effectively manage data for business decision-making purposes, including common metrics, analysis, formulas, and advanced functions.Customer service solutions:• Develop strategies and plan to find customer solutions.• Design a best practice model to support customer and employee loyalty and retention.• Prepared PowerPoint presentations using different techniques to analyze variety of information.Payroll Compliance Legislation• Ensure compliance with employment standards legislation.• Prepare a payroll register and payroll journal entries.• Prepare a record of employment and demonstrate knowledge of filing requirements. Show less

  • Experience

    • Elite Appliance Service

      Jun 2014 - Jan 2017
      Customer Service Representative

      • Responded to telephone inquiries while providing quality service to prospective customers • Scheduled and coordinated appointments for technicians to provide in-house services • Discussed and suggested promotions, products and anything pertaining to better service customers• Advised clients and/or sub-contractors of any service cancellation/re-scheduling utilizing different channels of communication• Kept customers updated of any products issues and/or backorders

    • GoodLife Fitness

      Aug 2017 - Mar 2020
      Desk Receptionist

      • Politely welcomed guests to the venue• Successfully handled all incoming calls and promptly responded to inquiries via email and telephone• Assisted management team with office duties such as scan and sending invoices, bill outstanding payments, posted weekly classes schedule, promoted fitness classes and managed cash flow.• Understanding of WHMIS and facility health and safety• Facility maintenance.

    • The Cheesecake Factory

      Dec 2022 - now
      Customer Service Representative

      • Skillfully resolve guests’ conflicts/problems while maintaining high quality of customer service• Provide information accurately while assisting guests• Ability to multitask and cater multiple groups simultaneously • Effective use of point-of-sale-system software• Politely greet and welcome guests to the venue• Manage reservations in an efficient way• Make great suggestions to help guests with food and beverage selections • Effectively communicate guests’ orders to team members such as bartenders and kitchen staff while maintaining professionalism and building rapport both with guests and colleagues Show less

    • SE Health

      Jan 2023 - Apr 2023
      Human Resources Assistant

      • Used a variety of techniques including social media platforms to discover and attract the best talents• Provided timely communication to candidates regarding interview details and outcomes using MS Outlook• Posted job openings through different online sources• Scheduled interview meetings with candidates via phone, email, or online platforms for management• Aided with recruitment processes and onboarding procedures• Prepared offer of employment, job letters, and other HR-related documents as needed• Assisted in other HR activities to colleagues and managers. Show less

  • Licenses & Certifications