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Kate Finlayson

Kate Finlayson

Lifeguard

Followers of Kate Finlayson303 followers
location of Kate FinlaysonRaleigh, North Carolina, United States

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  • Timeline

  • About me

    Conference Services Manager at The Umstead Hotel and Spa

  • Education

    • New Bern High School

      2010 - 2014

      • Freshman, Sophomore, Junior Class Vice President• National Honors Society• Parliamentarian for the National Honors Society• Dance Team

    • Appalachian State University

      2014 - 2018
      Bachelor of Science in Business Administration Marketing/Hospitality and Tourism Management

      Activities and Societies: Delta Zeta Sorority

  • Experience

    • New Bern Golf & Country Club

      May 2012 - Aug 2016
      Lifeguard

      • Communicated with parents and young children to teach safety and behavior rules.• Maintained the pool and pool deck to ensure safety of swimmers and visitors at all times.• Provided constant vigilance and quick response to emergency situations while on duty.

    • Cabarrus County CVB

      May 2017 - Aug 2017
      Intern

      • Presented a marketing prospectus to the Board of Directors to illustrate how Snapchat could be used to further promote the CVB.• Helped Partnership plan the Golden Helmet Awards by going on site visits, designing the event’s program and making the seating chart for the banquet. • Greeted tourists in the Visitor Center and answered any questions they had about activities or destinations in the county.

    • Tysinger Promotions Inc

      Jul 2018 - Jul 2018
      Contractor

      • Coordinated logistics for client meals; including planning menus, and delivering utensils and serving pieces to the venue. • Executed meal service and breakdown; including time coordination, food presentation, and post-event clean up. • Provided outstanding customer service; including maintaining excellent personal presentation, fulfilling the client’s requests, and maintaining the client’s satisfaction throughout their experience.

    • The Umstead Hotel and Spa

      Sept 2018 - Jan 2021

      • Produces analytical reports from guest feedback in order to track and analyze hotel performance.• Oversees all guest feedback on our hotel survey and different third-party booking sites and communicates them with the appropriate department heads.• Handles all guest complaints and generates individualized letters of apology for guests, as required.• Administers our General Manager’s calendar to ensure his meetings and appointments are set up correctly.• Assembles paperwork for our General Manager’s invoices. Show less

      • Guest Relations Coordinator

        Dec 2019 - Jan 2021

      • Reception Agent

        Sept 2018 - Dec 2019

    • Bandwidth Inc.

      Jan 2021 - Mar 2023

      • Senior Elite Porting Specialist

        Oct 2022 - Mar 2023

      • Elite Porting Specialist

        Jan 2021 - Oct 2022

    • The Umstead Hotel and Spa

      Mar 2023 - now
      Conference Services Manager

  • Licenses & Certifications

    • Cvent

      Oct 2017