Fatima Soliman

Experience

• 

  The Continental School of Cairo

  Sept 2012 - Sept 2013

  Admin Support
• 

  Bibliotheca Alexandrina

  Oct 2013 - Apr 2015

  Communication Specialist

  -Assist in developing and executing internal and external communication and events plan to enhance and accomplish the project objectives-Prepare publications content (signs, posters & flyers and coordinating with Graphic designer specialist to execute communication tools/materials as planned-Support in creating and managing all social media platforms related to the project-Inform our core target customers with all our ongoing and upcoming activities through bulk emails, SMS & phone calls-Prepare a monthly report for management team summarizing all the edutainment centers achievements and next month plans Show less

• 

  Aramex

  May 2015 - Dec 2017

  -Develop and execute strategic sales plan for lead generation, pricing and all other matters related to revenue generation -Personally identify, approach, close key qualified sales opportunities and managing the sales process -Match customer needs and concerns with the benefits provided by aramex Supply Chain services (Packing, Delivering Domestically &Internationally, Effective COD Cycle, Logistics & Warehousing service)-Build professional and trustworthy relationships with key customers, leverage existing relationships-Provide latest market feedbacks and researches to the e-com team leader regarding competitive offerings, prospect needs and generate product development ideas to enhance the strategic long term plan -Work Closely with all departments related to the e-com core to ensure an effective enhancement to all areas of developments over the scope by providing them with all feedbacks and market trends leading to an excellent customer satisfaction -Follow up the e-com operational cycle to ensure the highest delivery efficiency within the shipment life cycle time frame Show less

  • Sales Executive - Project Controller / E-Commerce Team

    Jan 2016 - Dec 2017

  • Customer Communication Specialist

    May 2015 - Dec 2015
• 

  Glovo

  Dec 2017 - Jan 2019

  Key Account Manager

  - Glovo is a global start up based in Barcelona / Spain, the main concept is how to facilitate the acceptability to your local goods and get it delivered within maximum 60 minutes via a high-tech mobile app (same hour delivery service)- Proud of being one of the Egyptian market launcher team within the commercial scope - We are also fully operated in Spain, Portugal, Italy, France, Argentina, Chile, Brazil, Peru, Egypt, Turkey, Romania, Moracoo

• 

  Delivery Hero

  Jan 2019 - Sept 2019

  Sales Manager
• 

  NowPay

  Sept 2019 - Aug 2023

  @NowPay, we enable people to get a permanent access to their salaries at any point during the month.- Our main mission is to reduce any financial burden for our users timely- Leading the Customer Success Deparment @ NowPay.cash to become the No. 1 fin-tech app across the MENA region - Managing and training a rockstar team to achieve our main objectives - Achieved 5X GROWTH rate within the customers' base - Handling more than 160 corporate partners across Cairo and Alex- Delivering an A class customer experience across more than 15 k users Show less

  • Head Of Account Management & Partner Experience

    Sept 2021 - Aug 2023

  • Customer Success Manager

    Sept 2019 - Aug 2021