Viviana Gonzalez

Experience

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  Famous Footwear

  Mar 2008 - Aug 2009

  Sales Associate

  -Provided excellent customer service to increase sales and discourage theft -Strived to constantly meet all KPI metrics-Assisted store manager with any duties and responsibilities

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  Naturalizer Shoes

  Aug 2009 - Jun 2010

  Assistant Store Manager

  -Handle online returns as an opportunity to increase sale amount-Recruited and trained team members-Increased marketing efforts within the mall to help drive business

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  Advance America

  May 2010 - Aug 2010

  Customer Service Specialist

  - Negotiated payment terms and communicated loan requirements-Traveled within the area for marketing, collections, staffing, and special events-Provided superior customer service during stressful situations

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  ECCO

  Aug 2010 - Aug 2012

  Assistant Store Manager Operations

  -Foster a challenging yet rewarding commission environment among team members-Ensure store's performance and visuals were up to standards-Oversaw weekly shipment processing

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  Famous Footwear

  Aug 2012 - Feb 2015

  Store Manager

  -Recruited, trained, and helped developed 10 individuals in our team-Provided a welcoming environment and excellent customer service to exceed our monthly goal amount by 5-10%-Implemented loss preventative strategies to improve the store's overall monthly loss by an average of 10%

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  Creekview Family Dentistry

  Feb 2015 - now

  Dental Lead Coordinator

  -Consolidated and verified all accounts payable on a weekly basis to ensure company's collection not more than 60 days late-Oversee revenue cycle from patients and insurance payments daily to ensure company's progress is tracked and changes can be made within a reasonable time-Managed operations of clinic flow by making sure every team member is aware of the practice's policy and standard and addressing any conflicts that may arise