Ryan Jacobs, CSPO®

Experience

• 

  Titan

  Sept 2021 - Jul 2022

  Product Support Engineer

  1) Coordinated with clients and businesses evaluate their organizational needs, integrate the Flock platform and Titan business email service into their company, and resolved any technical issues via priority support2) Authored extensive product documentation, and conducted support ticket categorization for feature prioritization, greatly reducing customer queries and improving product satisfaction.3) Accelerated new hire onboarding by revamping company training program via redesigning, restructuring, and adding new modules aligning with company OKRs, resulting in significant reduction of new hire training time by a period of 2 weeks Show less

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  GraVoc

  Jan 2024 - Jun 2024

  Product Specialist

  • Led the transformation of the internal time tracking tool into an enterprise SaaS product by coordinating with cross-functional teams and stakeholders, resulting in successful integration with Microsoft Business Central and a 26% increase in product adoption• Improved ease of use and accounting process efficiency by 40% through feature prioritization and iteration based on A/B testing and user feedback loops, extensive product documentation, and optimized integration with Microsoft APIs• Enhanced product market fit and visibility by conducting data-driven competitor analysis, formulating B2B pricing strategies, managing budget and risk register, and developing go-to-market and SEO strategies, significantly expanding market reach• Boosted team performance by developing product-specific KPIs aligned with company objectives and managing product roadmap, resulting in 25% improvement in goal attainment and enhanced cross-team visibility and validation Show less

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  Cantonica

  Sept 2024 - now

  Product Manager

  • Developed and managed the product roadmap by defining strategic objectives and aligning them with key project milestones, streamlining feature development and achieving a 20% enhancement in delivery timelines.• Facilitated weekly scrum meetings to promote transparent communication and effective task prioritization across cross-functional teams, contributing to a 15% decrease in development cycle time and heightened team productivity.• Established a structured collaboration framework between business and development teams to facilitate direct communication, empowering team members to be self-starters and enhancing documentation practices, improving team efficiency Show less

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  Healthful

  Oct 2024 - now

  Product Manager

  • Managed the product roadmap and backlog by facilitating scrum meetings to promote transparent communication and effective task prioritization across cross-functional teams, resulting in an accelerated release of 4 key features in 2 months• Conducted comprehensive market research and competitor analysis, aligning findings with strategic initiatives to enhance Healthful’s product differentiation and market fit, resulting in a 20% increase in platform visibility and user engagement • Implemented a B2C patient acquisition strategy that incorporated targeted outreach and community focused campaigns, leading to a 30% growth in patient onboarding and a 25% increase in active user base within one month• Streamlined platform performance monitoring by establishing and tracking KPIs using Google Analytics, which facilitated data-driven enhancements and optimization strategies, contributing to a 15% boost in reported user satisfaction and retention rates Show less