Wesley Hart

Experience

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  Hollywood Entertainment

  Jan 2005 - Aug 2005

  Partner Support Specialist

  * Provided technical support for Hollywood Video store employees. Assisted with Point of Sale systems, Printers, and other technical issues as needed.

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  Macalester College

  Jan 2006 - Jan 2008

  • Research Assistant

    Jan 2007 - Jan 2008

  • Helpdesk Consultant

    Jan 2006 - Jan 2008
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  Solarflow Energy

  Jan 2008 - Jul 2011

  Systems Analyst / IT Manager

  • Designed and managed all IT systems for the company including our website, our computer systems, network, servers, printers, customer database, and email accounts. • Designed and developed business workflow solution software using Symantec Workflow Solution to maintain the data of our customers as they move from prospects all the way through post-installation monitoring. • Trained team on the use of all of our systems.

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  Wells Fargo Home Mortgage

  Nov 2011 - Feb 2015

  Team Lead

  • Led a team of 10 Loan Document Specialists, both on-site and remotely, and trained 4 new analysts. • Monitored team production and quality, and provided additional training as needed. Managed pipeline of suspended mortgage loans for Northeast region of United States, working with 60+ lenders. • Identified opportunities to improve client and Wells Fargo processes. Through 2014 helped reduce region-wide suspense rate from 3% above the national average to 3% below the national average.

• 

  CoBank

  Jan 2015 - Apr 2019

  Business Analyst

  • Gathered Current State Analysis and Business Requirements for leasing system upgrade from key stakeholders and SMEs, and guided through System Requirements Approval.• Managed backlog of requested system enhancements, monitored progress, and regularly communicated status to business leaders.• Designed, tested, and implemented configuration changes to InfoLease and Rapport applications based upon business requirements.• Developed, tested, and deployed business reports through Tableau, MS SQL, and Crystal Reports.• Provided live production support as point person for application issues and research questions. Weniger anzeigen

• 

  Universal Home Health Care, Inc.

  Apr 2019 - now

  Compliance Manager

  • Held responsibility for creating and maintaining policies and procedures according to rules and regulations for both internal and external guidance.• Re-engineered processes in order to increase efficiency and accuracy, including developing and updating client and employee management.• Led annual employee training on company policies and procedures.• Reviewed incident reports, worked with all impacted parties to gain additional information, and submitted to President for formal review and response. Weniger anzeigen