Chaitanya Goyal

Experience

• 

  Metlife Global Operations Support Center

  Jun 2015 - Nov 2023

  Sr. Associate (Proposal Support Analyst)

  • We initiate on Geo request which we receive via email through sales representative of MetLife Shared Services in US. We prepare the dental and vision provider accessibility report and share the same with sales representative. Based on the reports Stateside prepare the policy that is being sold out in US Market.• Prepare all the Minutes of Meetings with internal and external stakeholders.• Liaise with internal/external clients for smooth going of process.• Maintaining records for audit purposes and providing information when required.• Scheduling and prioritizing allocated work on daily basis.• Expertise in SOP creation and maintenance.• Involved in making calls, answering telephone, emails, and processing transactions.• Resolving customer queries and escalating unresolved queries.• Conducting new hire training and cross trainings.• Execution of Audit cases for team members. Show less