Ali Carullo McClure

Experience

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  Stiefel, a GSK company

  May 2008 - Jun 2009

  Personal Assistant

  The Stiefel Family was in the process of selling their company as well as house in Miami, Fl and moving to North Carolina. I spent the summer traveling back and forth with the family.-Organized house (closets, pantry, bedrooms, kitchen, office, etc)-Packed & Shipped then unpacked boxes and furniture-House-sit & Pet-sit-Waited for deliveries, utility services, and installments-Computer work -Babysat and prepared small meals for children

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  Au Pair

  May 2009 - Aug 2009

  Au Pair
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  Lisa Armburst & Mary Ellen

  Aug 2011 - Dec 2012

  High School Tutor

  Worked one-on-one with middle and high school students in subjects including English, Math, Biology, Spanish, and History.

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  Greenhouse Design

  Oct 2011 - Jul 2012

  Personal Assistant & House Manager

  Dedicated right-hand help for a full-time CEO and mom of four girls-Planned a 400 person international wedding -Handled professional documents and correspondences (emails, calls, letters)-Coordinated domestic and international travel-Project research and liaison between clients and employers -Extensive personal errands, household shopping, carpooling, messenger, appointments -Organized home, including closets, kitchen, home offices

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  City of Pembroke Pines

  Jan 2012 - Jul 2012

  Planning Intern

  Worked under Michael Stamm, Planning and Economic Development Administrator. I was able to complete a self‐driven, self‐motivated, and challenging internship. During my internship I worked with clients and took part in professional meetings. The focus of my internship was GIS, Applied Research, and Staff Support. My responsibilities included:‐Completed over 8 maps using Geographic Information Systems (GIS)‐Conducted applied research, compared, grouped, and ordered data and presented it in formal staff reports ‐Assembled data to create detailed economic development flyers ‐Successfully reorganized over 100 case development files to expedite search capability Show less

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  Unisource Marketing Group

  Jul 2012 - Nov 2014

  Office Support

  • Worked on a team that represents manufactures, supporting food services dealers, consultants, and end-users to assure “Security of Purchase” for products that we represent• Managed Purchase Orders and kept them moving along making calls to clients and vendors• Assisted the Parts Manager by new shipping parts to existing customers • Interacted with customers or vendors daily and showed excellence customer service

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  Udemy

  Nov 2014 - now

  - Overseeing the design, development, and production of projects to ensure customersatisfaction and deadlines are met- Organizing the needs, concerns, and desires of the project into an evolving plan whiledriving clarity and minimizing complexity- Developing relationships with key stakeholders within Customer Success, Sales,Content, Product, Engineering, and Marketing to create coordinated project plans andalign these plans with customer expectations- Managing time-bound and/or continuous customer-facing projects including projectscope, schedule, resource planning, risks, dependencies- Managing customer anxiety, providing the team and stakeholders not only with a high-quality result but a memorable journey throughout the project- Communicating clearly and effectively to Udemy and customer management on theplans, status, and critical issues- Escalating urgent issues appropriately and driving them to closure in a timely manner,working closely with customer project stakeholders as needed- Establishing and driving adoption of project frameworks, documentation, tools, and bestpractices- Ensuring proper project closure occurs, including holding retrospective/lessons learnedsessions, and leveraging learnings to improve project management practices- Adhering to project management standards and best practices, while maintaining areasonable amount of flexibility for the way our customers need Udemy to work- Identifying areas for improvement and providing feedback to continuously improve ourproject management methodology, the tools we use, and how we communicate atUdemy- Leading and participating in strategic initiatives, conducting analyses, and providingrecommendations- Assisting with pre-sales activities, such as advanced demos, supporting RPFs, andassessing where additional resources/processes may be needed to support technicalsolutions and product features Show less • Facilitate the overall success of assigned customers by connecting CorpU’s software learning solutions to clients’ business challenges and desired outcomes• Develop and implement learning initiatives and solutions using software and course content to support clients in reaching their goals• Train customers how to use our product and build their own solutions using our software as well as provide recommendations on how to best manage a learning project on their own from start to finish• Manage all phases of a project, including organizing work flow, assigning and following up on tasks, scheduling touch-base meetings, and working with cross functional teams to deliver a successful project• Coordinate all logistical details associated with scheduling and launching virtual meetings for course cohorts• Analyze data and provide customers with actionable insights• Continually develop and update procedures and tools to assist internal staff as well as external customers• Continually ask for deeper responsibility and involvement with clients, such as relationship management, advising on delivery methods, and cross-selling • Continually learning about data analytics and providing customers with actionable insights via design of customizable IPA reports Show less

  • Project Manager

    Aug 2022 - now

  • Operations Administrator/Launch Specialist

    Aug 2021 - Aug 2022

  • Learning Services Coordinator

    Nov 2014 - Aug 2022