Experience

• 

  The testament

  Sept 2015 - Aug 2016

  Assistant operations manager

  Major responsibilities included :• Developing operating plans and strategies with team• Collaborating with different institutions across India so as to recruit marketing and sales teams• End-to-end training of the interim marketing and sales forces across India• Performance review and analysis with Quality Check and Quality Assurance• Analyzing operational intricacies and follow ups with the required teams• Client servicing• Conceptualizing creative tools for internal performance enhancement Show less

• 

  Vccircle

  Aug 2016 - Jan 2017

  Associate - events planning & research

  Major responsibilities include:• Responsible for entire events planning and research. • Conduct research on sectoral data that analyses the conference themes also Private Equity & Venture Capital Fund activities.• Speaker Acquisition - locate, research, liaison and bring on-board the high profile speakers on the basis of their profile and other relevant factors.• Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly.• Marketing Communication - establish collaboration with relevant industry associations, government bodies and organizations.• Responsible for managing all Marketing activities such as mailers, newsletters, brochures etc in coordination with the cross-functional departments across the organization including social media marketing, advertising/sponsorship/delegate sales, and creative services. Show less

• 

  Limetray

  Feb 2017 - Dec 2019

  Leading Enterprise Business & Operations at LimeTray for top 2% customer base. Responsibilities include:* Business Management & Growth * Leading a team of Account Managers & Operations Executives to streamline both ends of the business. * Delivering 50% MRR & 70% Revenue Growth Y-O-Y* Risk & Churn Management Responsible for maintaining P&L and being the face of the company for any merchant interactions. Other responsibilities include: 1. Hire & train resources, 2. Forecast, plan and execute on the quarterly & annual business plans for the territory3. Responsible for maintaining optimum service delivery to merchants in the city4. Identify new revenue opportunities for the city5. Minimise churn

  • Enterprise Account Management Lead

    Apr 2019 - Dec 2019

  • Account Management Lead

    Feb 2018 - Mar 2019

  • Account Manager - Strategic Accounts

    Feb 2017 - Jan 2018
• 

  Wat-a-burger

  Jan 2020 - Dec 2020

  Chief operating officer

  Wat-a-Burger! is the biggest Home grown Burger Chain in India with 50+ outlets spread across 14 cities. It’s a mix of company owned and franchise outlets.

• 

  Limetray

  Jan 2021 - Oct 2021

  Account management leader - india

  2nd stint at LimeTray in India Lead role. 1. Led Account Management & Inbound Sales functions for 3 Quarters. Delivered 30% Y-o-Y growth. 2. Led a team of 8 AM's & SM's.

• 

  Altudo

  Nov 2021 - Jan 2024

  Altudo is Total Experience company which is a strategic GTM Partner for Best in Breed Technology companies across Customer Experience & Employee Experience such as Similarweb, Asana, GWI, Mixpanel, Miro, Cloudinary, New Relic, Sprout, Segment etc I am tasked to build Client Partner Initiative where we collaborate with our key customers to help them achieve their goals by providing them relevant offerings. Altudo is a Customer Experience Company where we work with Great Technology companies like Similarweb, Asana, GWI, Sprout Social etc to help them with their Go-To-Market activity in India & Middle East by owning entire Sales & Client Management cycles.I am working in Customer Success Team for Similarweb & Owning GWI's Sales.

  • Client Partner & Director - Account Management

    May 2023 - Jan 2024

  • Chief of Staff

    Nov 2022 - Jun 2023

  • Senior Manager - Customer Success

    Nov 2021 - Nov 2022
• 

  Lambdatest

  Jan 2024 - now

  Account management - apac