Experience

• 

  _vois

  Dec 2017 - now

  Roles & Responsibilities: Initiating diagnostics and performs pro-active analysis for all faults. Adhering to SLA and ownership on incidents throughout the life cycle. Supporting the day to day operations with change & Fault management by adopting ITIL industry standards. Transferring tickets to L2 and onsite engineers and other necessary respective teams for problem resolution. Coordinating with vendors and 3rd parties on priority based in a situation. Understanding the business impact and sensitizing the reported or proactively identify faults/ issue and carry out proper much-needed escalations within the management. Ensuring clients/stakeholders are regularly updated about the ongoing issue. Effective multi-tasking and comprehensive problem-solving abilities with strong technical concepts. Show less Roles & Responsibilities: Understand and record customers’ issues. Log tickets and Troubleshooting various network-related issues with Service providers (Orange, Verizon, IS, etc.)  Run initial troubleshooting.  Capture root cause if the issue is resolved.  Escalate tickets as required if troubleshooting steps do not resolve the issue.  Coordinate between customers, Client Services team, Provider team, and Engineering for a fast, clear and satisfactory resolution of customer issues. Show less

  • Deputy Manager

    Apr 2022 - now

  • Network Consultant ( Assistant Manager )

    Jun 2019 - Mar 2022

  • Network Consultant (Senior Executive)

    Nov 2018 - Jun 2019

  • Network Engineer ( Executive )

    Dec 2017 - Nov 2018