Experience

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  Unilever

  Mar 2004 - May 2012

  • Customer Fulfillment Specialist II

    Oct 2004 - May 2012

  • Main Receptionist

    Mar 2004 - Sept 2004
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  Barry callebaut group

  Sept 2012 - Apr 2013

  Customer account manager
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  Mars

  May 2013 - Jan 2021

  Directed office operations for over 500 employees, organizing office operations / procedures and reviewing / approving invoices, as well as administering a $9M budget. Coordinated with the IT department on all office equipment to support business operations. Managed contract / price negotiations with office vendors, service providers, and office lease. Sourced / oversaw contracts and service providers for functions such as catering, cleaning, parking, security, and technology. Advised upper management on measures to improve efficiency and cost effectiveness of the facility. Supervised teams of staff across different divisions to maintain collaboration. Ensured that facilities met compliance standards and government regulations. Planned for the future by forecasting the facility's upcoming needs and requirements. Show less Developed strong relationships with customers and buyers to gain loyalty, conducting weekly meetings to discuss potential disruption to business. Assembled data, analyzed item performance, identified problems, and developed recommendations based on event / promotion performance, inventory levels, and sales expectations. Led engagement for Chicago office, organizing numerous events to improve and promote engagement initiatives for 300 employees. Directed and oversaw office management responsibilities across all resources and contracts. Supported planning for successful daily account activity management and event execution. Show less

  • Facilities & Office Manager

    Jul 2019 - Jan 2021

  • Customer Supply Chain - Order Management

    May 2013 - Jul 2019
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  Cbre | host

  Sept 2021 - Dec 2021

  Workplace experience supervisor @ uber

  Maintained client relationship with Uber’s facility with 1,500-staff-member capacity. Interacted with up to 600 employees daily during pandemic. Ensured effective management for a $50K budget while driving best practices. Provided supervision of concierge, conference room management, A / V triage, meeting and event support, workplace onboarding, and community engagement support. Cultivated and grew relationships with vendors, contractors, and landlords. Guided cost-effective perks, amenities, and office supplies to enhance employee morale and culture. Show less

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  Jll

  Apr 2022 - Mar 2023

  Regional soft services manager @ bp

  Oversaw account relationship for BP, including meeting services, concierge / reception, reprographics, mailroom, reservation management, food and beverage, janitorial, and vendor partnership. Directed team, providing seamless interface with field teams supporting clients’ real estate operations through organization, leadership, responsiveness, and creativity. Ensured seamless and consistent level of service provided at every user touchpoint. Cultivated employee and visitor experience, attracting and retaining talent and clients. Attended daily meetings with supporting managers to discuss business needs. Led, developed, and implemented innovative programs, processes, and procedures that reduced costs, increased efficiency and productivity / quality, and reduced risk. Show less

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  The judge group

  May 2023 - now

  Office manager @ walmart connect