Experience

• 

  Brastorne

  Jan 2019 - Aug 2024

  Duties and ResponsibilitiesQuality MonitoringImplementing quality control measures to ensure products meet specified standards andrequirements, this involves conducting testsMonitoring product quality through various stages of production, and final product TestingDocumentation and ReportingMaintaining accurate records of quality testsProcess ImprovementIdentifying opportunities for process improvement to enhance product quality, reduce defects, andoptimize efficiencyCollecting and analyzing customer feedback to identify quality issues and areas for improvementTaking corrective actions to address customer concerns and enhance satisfactionImplementing corrective and preventive actions as necessaryCall MonitoringMonitoring call center interactions to ensure adherence to quality standards, including scriptcompliance, professionalism, and customer service excellence.Performance EvaluationEvaluating the performance of call center agents based on quality metrics such as call handlingtime, resolution rate, and customer satisfaction scoresTesting Strategy DevelopmentCollaborating with product development teams to develop comprehensive testing strategies fornew products or featuresIdentifying testing objectives, defining test scenarios, and determining appropriate testingmethodologiesTest Planning and ExecutionOverseeing the execution of tests to ensure thorough coverage and accurate evaluation of productfunctionality, performance, and reliabilityCreating detailed test plans outlining test objectives, scope, resources, and timelinesField Testing and ResearchDeploying prototypes or beta versions in actual user environments, by UI/UX observing userinteractions, and collecting data on performance and usabilityPlanning and conducting field testing and research to gather real-world feedback on products orservicesContinuous ImprovementContinuously evaluating and refining testing methodologies, fieldwork research approaches. Show less Conduct market research to identify selling possibilities and evaluate customer needsActively seek out new sales opportunities through cold calling, networking and social mediaSet up meetings with potential clients and listen to their wishes and concernsPrepare and deliver appropriate presentations on products and servicesCreate frequent reviews and reports with sales and financial dataEnsure the availability of stock for sales and demonstrationsParticipate on behalf of the company in exhibitions or conferencesNegotiate/close deals and handle complaints or objectionsCollaborate with team members to achieve better resultsGather feedback from customers or prospects and share with internal teams Show less

  • Quality Assurance Officer

    Sept 2022 - Aug 2024

  • Customer Service Specialist

    Sept 2019 - Nov 2022

  • Sales Executive

    Jan 2019 - Sept 2019