Experience

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  Aon

  Sept 2009 - Dec 2016

  Benefits operations

  Responsible for all facets of Benefits Administration across multiple clients. Served as a liaison across call center, employees, file team, carriers, and the management team.• Successfully managed project planning for large population accounts, exceeding clients’ expectations • Addressed HR Representative and employee inquiries, including the high level of escalations• Created process improvement (Client-Specific SOP’s) eliminating ongoing issues by 40%• Applied key learnings across clients for overall improvements and enhancements • Took leadership role, sharing key SOP’s learnings across other client service teams • Rewarded as the “Star Among US” for taking the lead on the Carrier Error Reports /escalations for all Carriers, with the end results of decreasing escalations and Customer/Team Satisfaction.• Conducted coaching for onshore/offshore associates across numerous clients on specific rules for Census, Carriers, and Issue Trackers Show less

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  Assistant director of human resources/benefits administration

  Sept 2016 - May 2017

  Robert half office team

  • Manage the overall administration of the Human Resources Department and Benefits Administration for the School, including employee relations strategies.• Ensure accurate and complete documentation is maintained concerning all phases of the recruitment process, including equal employment opportunity statistics, and is in compliance with state and federal laws, contractual obligations, and School guidelines.• Develop and manage all employment activities, recruiting onboarding programs- TalentEd, active and existing employees• Oversee human resources transactions stipends achievements. Manage all affirmations in TIMS for the level of certification.• Administer all FMLA/STD/LTD benefits and leave programs, including PSERS and 403b pension plans, Tuition Programs, COBRA, HIPPA, and Worker’s Compensation. • Lead coordination of all enrollment for new hires, active employees, existing employees, retirees and Change Status. Addressed and provide resolution to all request from Principal, Assistant Principals, Directors and Teachers.• Ensures all invoicing is processed. Prepare reports in ADP Workforce, and analyze data available through local and centralized database resources• Identify, recommend, and implement operational improvements to streamline HR processes and procedures • Developed strong cross-functional relationships • Work very close with the PIMS Administrator and Ensure accurate information is reported in PIMS and provide PDE with required data and meet deadlines by the State. Show less

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  The depaul group

  May 2017 - Mar 2019

  Benefits/hr coordinator

  •Administer the Health & Welfare Benefits Plans, Life Insurance, Voluntary Plans, Disability Plans, FMLA/STD/ ADA Accommodations, COBRA and Market Exchange Information for all employees. Serve as primary contact for benefits programs and issues for Non- Healthcare companies and as liaison with the Healthcare locations. Maintain records for enrollment change and terminations in a timely manner in accordance with regulations. • Reconcile multiple vendors invoices resulting in the recovery of over $15K in credit. • Reorganized Benefits processes to ensure compliance and uniformity. • Coordinate and facilitate the New Hire Orientation Process and the annual enrollment process for Health & Welfare Benefits Plans.• Data Management: Lead role for entering and maintaining information in five portals (Company system and four vendors portals); conduct ongoing audits to ensure the data matches the information in the vendor system and troubleshoot system issues.• Coordinate and communicate changes with Payroll through various channels including payroll change forms.• Develop/revise/recommend communication tools to enhance understanding of the company benefit package.• Facilitate the termination process and ensure all aspects are handled accordingly. Show less

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  2nd ave thrift superstore

  Apr 2019 - Feb 2022

  Hr manager

  • Maintain general knowledge of applicable employment laws and regulations affecting HR functions• Handle employee and customer relations issues and investigations• Manage termination and disciplinary process with managers and supervisors• Process state claims, fact-findings, and hearings. 100% success rate in unemployment claims• Support and conduct training for Managers with solutions to basic HR-related concerns• Conducts ADP E-verify verification and audits• Administer the FMLA/LOA/ADA Accommodations and supply approval/denial letter to employees• Ensures that performance evaluation completion at 100%• Partner with managers to conduct root cause analysis of voluntary turnover and utilize proactive concepts to ensure best practices. Responsible for claims monitoring and administration, report generation, and communication with employees, managers, insurance carriers, medical staff, and lawyers. Show less

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  Sdi

  Jan 2022 - now

  Hr business partner

  Partner with business leaders to link human resources to business strategies and deliver results. Create an outstanding work environment, identifying and solving HR challenges. Provide excellent customer service to employees and managers. Focus on continuous improvement of HR policies, practices, and processes to meet operational needs. Foster a culture of employee empowerment to improve organizational results.o Responsible for day-to-day management administration of all benefit programs including medical, dental, vision, FSA, HSA, life insurance, AD&D, disability, COBRA and 401(k), for US, Mexico and Canada.o Manage a team of Payroll and Benefits o Manage our HR vendors to ensure that we are getting the most from our relationship.o Support people managers across all aspects of talent development, employee relations including coaching, investigations, conflict resolution, performance management, and terminations.o Manage annual open enrollment including pre/post open enrollment, testing, audit, and file integration. Show less