Nikole Kenney, CAPM

Experience

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  Variety of Philadelphia Businesses

  Jun 2004 - Oct 2016

  10 years of Corporate Catering and Meeting Planning
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  Convene

  Oct 2016 - May 2017

  Production Manager

  + Manage over 200 accounts yearly, 25 different clients weekly.+ Ensure a timely introduction to client upon account turnover and ongoing correspondence via conference calls, e-mail, and in person site visits. + Once booking is made by sales team, maintain event files for each booking while covering all needs and expectations of the client. + Detailed and timely completion of Banquet Event orders, deposits, billing, and other related documents.+ Conduct weekly Banquet Event Order Meetings with entire Meeting & Event Team to communicate and discuss services such as catering, set up and audio/visual. + Up-sell in all areas such as menus, audio/visual and other services. + Ensure that the contract details are being upheld and monitored continuously throughout the planning process and communicate any issues with the Sales Team in a timely manner. + Assist the Sales Manager by conducting site visits and assisting with proposals for prospective clients.+ Follow through after the event to ensure client satisfaction, proper billing/payments and future re-bookings. Show less

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  Clincierge

  Jul 2017 - Dec 2021

  + Analyzed emerging demand and designed innovative service offering; assembled team from ground-up; developed cross-departmental SOPs; projected to bring in $12m revenue in first year, maintaining competitiveness in a rapidly growing industry.+ Won cross-departmental support for new services, building a culture shared ownership of processes necessary to achieve success in KPIs + Advised strategy team on operational and logistic ramifications of new services and technology+ Developed new team to support changing needs of services by ensuring orientation was given from the view of both the user and the processor and utilized cross training to provide coverage where support might be needed Show less + Supervised Logistics App Build: Led the development of a custom logistics web-based application for 70 contractors worldwide, managing stakeholders and aligning sprints with corporate needs. Worked on a core team of 4 to meet deadlines, supporting 6,500 travelers in 192 studies across 30 countries.+ Smartsheet SME: Designed custom reporting and dashboards as the departmental subject matter expert, converting 100 hours annually from low to high payoff activities.+ Companywide Initiatives Management: Created Smartsheet processes to track contractor hours, established mandatory meeting guidelines, and led initiatives that saved $4,500 annually by reducing expense processing time by 5%.+ Compliance and Audits: Ensured department compliance with quality guidelines for flawless audits through up-to-date SOPs.+ Continuous Improvement Projects: Completed 25 projects by involving all stakeholders, documenting processes, and considering up- and downstream implications.+ Mentorship Program Development: Led the creation of a project manager mentorship program, reducing the introductory period for new hires from 90 to 60 days. Show less

  • Global Client Services Manager, Special Services

    Apr 2021 - Dec 2021

  • Global Client Services Manager - Special Projects

    Jul 2019 - Apr 2021

  • Global Study Manager

    Jul 2017 - Jul 2019
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  IQVIA

  Dec 2021 - Apr 2024

  + Ticketing System: Developed a Smartsheet WorkApp ticketing system, supporting 200 internal users, improving issue tracking and resolution.+ Data Collection Initiative: Led the rollout of an Excel macro pricing tool, enhancing pricing accuracy and efficiency.+ CRM Process Improvement: Streamlined daily operations within the CRM system, leading to more effective customer relationship management.+ Revenue Reporting: Distributed accurate and timely revenue reports, providing critical insights for decision-making.+ Center of Excellence: Established the Sales Operations Center of Excellence framework, promoting best practices and continuous improvement.+ Leadership Sales Dashboard: Created Smartsheet dashboards and reports for various teams, improving visibility and performance tracking.+ Operational Trackers: Streamlined trackers for revenue recognition, resource planning, and project management, ensuring alignment with business goals.+ Acquisition Support: Facilitated smooth transitions during multiple business acquisitions, integrating new team members into sales operations.+ Advanced IQVIA LEAN training, core team member of IQVIA LEAN for Sustainability group, Committee Lead for Working Parents and Advocates Team Show less + Dual Role of Project Management and Process Improvement: Efficiently balanced managing external client-facing projects while identifying internal process improvement opportunities and providing operational support during the rapid growth of the startup group.+ Resource Management Collaboration: Established cross-departmental relationships with Resource Management and created a Smartsheet Resource Ticketing System, ensuring quick response turnaround and proper alignment for over 300 employees globally.+ Forecasting Tool Implementation: Successfully rolled out the use of a forecasting tool among project management leaders in CRM/PSA, providing accurate data for resource allocation and project planning.+ Client Project Delivery: Oversaw the delivery of client-facing PCS projects from initiation to closeout, ensuring quality deliverables were presented on time and within budget by coordinating workstreams and cross-functional project teams, while also monitoring the use of consistent tools and methodologies and identifying and mitigating potential risks. Show less

  • Sales Operations Effectiveness Manager

    Oct 2022 - Apr 2024

  • Project Management Analyst

    Dec 2021 - Sept 2022
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  Climate Drift

  Sept 2024 - now

  Accelerator Fellow

  I was selected to dive into climate sectors, identify key players, and tackle Circular Economy challenges. The program emphasizes sustainability education, upskilling, and community-building, diving deep into climate science, renewable energy, distributed energy resources, corporate ESG, and decarbonization solutions.