Experience

• 

  Dst health solutions

  Jan 2007 - Jan 2018

  Led team of 12 Program Manager, Sr. Project Managers, Project Administrators, and System Administrators in driving large scale projects from conception to delivery. Oversaw enterprise wide project management and reporting tool suite, including administration, technical support, and uptime for MS Project Online, Azure Server, and proprietary document management.◼Developed and delivered program offerings, increasing implementation efficiency by 25%, reducing costs 25%, and reducing risk to customers and company by 15%◼Automated work and streamlining processes, improved staff training, and increased cross-collaboration, resulting in reducing time to implement product by 3-months Show less Supported and led team of 8 in the implementation, development, and support of products for several client health plan operations that included Claims, Customer Service, Appeals and Grievances, Quality, and Enrollment. ◼Transformed organizational structure and internal processes, reducing time to market for product enhancements by 55 % and decreasing backlog of issues by 50% within first 30-days of assuming position◼Created product development roadmap and system for developing releases using Jira and added utilization of four offshore resources, reducing development costs 65% ◼Ensured ISO9000 compliance by deploying new policies and procedures, which resulted in ability to maintain continued ISO Certification◼Directed management and performance responsibilities for 6 Onshore and 4 offshore software Developers and Technical Consultants, resulting in improved product delivery and implementation timeframes Show less Promoted to PMO Manager with direct responsibility for leading team of 10 Program Managers, Project Managers, Project Administrators, and Contractors and a $5MM budget. Led quarterly internal and external customer reviews, and championed customer feedback into product and services roadmaps.◼Increased positive customer feedback by 25% by identifying and implementing employee training and development opportunities and participating in the hiring process to build high productive teams◼Reduced the duration of implementing Appeals and Grievance product from 8-months to 3-months◼Created toolkit and implementation timeline for the HIPAA 4010 to 5010 transaction conversions, cutting implementation timelines by 50%◼Appointed VP of Delivery Services to lead an Action Learning Team to improve the escalation process within the organization and empower employees to make decisions, resulting in a 60% reduction in escalations Show less Project managed complex software and operations implementations for health plans, client software release upgrade projects, new product development projects, and business process remediation projects.◼Delivered $2M+ projects under budget by 4% and on-time◼Ensured project performance transparency through formal status reporting, communication, and measurements◼Authored numerous Statements of Work and developed project timelines that were adopted as standard for future implementations using tools like Microsoft Project Show less

  • Manager - Project Managment Office

    Jan 2016 - Jan 2018

  • Manager - Software Development and Technical Consultation

    Jan 2015 - Jan 2016

  • Manager - Project Management Office

    Jan 2011 - Jan 2015

  • Sr. Project Manager

    Jan 2007 - Jan 2011
• 

  Lumeris

  Jan 2018 - Apr 2021

  Director, client services

  Direct and lead team of 11 Managers, Sr. Client Program Managers, and Internal Program Managers responsible for project managing Medicare Advantage Health Plans, Employee Group Waiver Plans (EGWP), and Population Health Organization implementations. Accountable for managing budgets up to $3.5MM.◼Led team to develop and implement a project budget workbook to proactively track hours and monitor estimates by workstream, resulting in improved project estimation and implementation profit margins ◼Leading Cerner/Lumeris partnership transformation, implemented project timelines and estimates, replaced legacy technology, designed implementation approach and strategy, resulting in process adoption and deployment to four Health Plan customers in 2020◼Established Steering Committees and designed, developed, and implemented dashboards, procedures, and processes, resulting in complete overhaul in the implementation staffing approach, which will improve project delivery by 25%◼Trusted to develop and implement project governance and processes that were non-existent, resulting in improving project status reporting across key leaders by 100%, improving issue resolution by 45 %, and reducing risk by 15%◼Developed and implemented enterprise wide Smartsheet supply and demand sheets, reports, and dashboards to manage supply and project demand, improving trackability by 25%, forecasting by 65 %, and efficiency by 40%◼Participated as Member on multiple Executive Steering Committees, resulting in 35% faster escalations and resolution◼Established Stage gate process for project prioritization, increasing transparency and project alignment by 100%◼Developed and inspired staff through streamlined implementations and training, resulting in increasing engagement to achieve strategic objectives and decreasing project management allocations on some projects by 50% Show less

• 

  Cognizant

  Apr 2021 - now

  Associate director