Experience

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  Sela technology solutions (india) pvt ltd.

  Dec 2013 - Jun 2015

  Service and operations engineer

  Project Name: GemaltoDomain: Telecommunication 3G/ LTEGemalto, the world leader in digital security, Gemalto is at the heart of our evolving digital society. We give billions of people the security to make the most of their digital lifestyle; and the freedom to communicate, travel, shop, bank, entertain and work – anytime, anywhere – in ways that are convenient, enjoyable and secure.Role: Service Operation Engineer (L1)Responsibility:▪ Provide first line Technical Support on Hosted Services & manage First Level Incidents▪ Ensure High Availability & Performance of Production Servers adhering to agreed SLA▪ Ensure a good provisioning of the solution▪ Ensure the platform stability▪ Escalating incidents to L2 post appropriate analysis▪ Do preventive, corrective and evaluative maintenance▪ Write Working Instructions for On Call individuals & maintain Technical Notes▪ Work with the worldwide team to capitalize, share experience and information▪ Implement the improvements and ensure their good applicationRole: Service Operation Engineer (L2)Responsibility:▪ As a part of the Noram Team( OTA (3G) / LTE (4G) ) was responsible for▪ Administrate platforms to keep the availability and performance according to defined SLA.▪ Perform tasks to support customer on their needs (campaigns, statistics, periodic reporting, etc)▪ Assure traffic growth and service stability & working in an improvement loop to stabilize▪ Participate on the traffic boosting activities assuring a good success rate and availability▪ Perform problem management to reduce the incidents happening in production▪ Follow up and work in advance to avoid problems▪ To identify and qualify issues (Minor, Serious or Severe Criticality) performing analysis using all resources available, and providing solution to the problem according to the agreed SLA and KPI's▪ To escalate problem within internal Gemalto R&D or GGS Maintenance or external suppliers in case of bug Show less

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  Thales digital identity and security

  Jan 2014 - Jan 2015

  • Service Operations Engineer

    Jan 2014 - Jan 2015

  • Service Operations Engineer

    Jan 2014 - Jan 2015
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  Vodafone

  Jun 2015 - Dec 2015

  Executive engineer

  Handled various critical PRODUCTION releases successfully. Especially TSP (Technical service Pack) upgrade where whole PRODUCTION was upgraded with latest 3rd party software (Oracle Java& WebLogic,)

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  Amdocs

  Dec 2015 - Dec 2018

  • Interacted with BEA/Oracle WebLogic Technical Support Team in resolving the WebLogic critical issues and used to follow up on the opened case/service tickets with respect to the Severity.• Extensive experience in UNIX –Managing file system, Permissions, Monitoring disk utilization, CPU usage, memory issues, contribution to customized environmental specific scripts like cleanup and alerts using crontab.• Proficiency in shell scripting and automation• Responsible for installing SSL Certificates on Apache web servers Show less

  • Technology Integration Engineer (Advanced)

    Dec 2017 - Dec 2018

  • Technology Integration Engineer (Experienced)

    Dec 2015 - Dec 2017