Donald Fernandes

Experience

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  Accenture

  Jun 2011 - Apr 2012

  Customer Relations Associate

  - Collected payments and arranged payment plans for overdue credit cards and utilities.- Assisted customers with hardship programs and skip tracing for settlement negotiations.

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  Tata Consultancy Services

  May 2012 - Jun 2013

  Sr. Process Advisor

  - Verified credit card applications for Citi Bank and Virgin Cards.- Monitored fraud, ensuring exceptional service and timely completion of applications.- Assisted customers with balance transfers and loans, and upsold credit card insurance.

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  Emirates NBD

  Jun 2013 - Oct 2017

  Customer Service Associate (Bancassurance)

  - Managed bancassurance sales, selling health and life insurance products and upselling financial products.- Retained high-value customers through policy renewals and targeted cross-selling initiatives.- Consolidated financial data to generate performance reports and verified customer communications for quality assurance.

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  Mashreq Bank

  Oct 2017 - Jul 2021

  Relationship Manager (Priority Banking)

  - Managed a portfolio of AED 100M for HNI Gold & SME clients, increasing liabilities and AUM.- Provided a full suite of wealth management solutions, including investments, deposits, and lending.- Conducted KYC/AML reviews to maintain compliance with regulatory requirements.- Enhanced customer experience and satisfaction through proactive client engagement and quality service.

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  State Bank of India

  Sept 2021 - May 2023

  Relationship Manager (NRI Banking)

  - Managed a USD 500M UHNI portfolio, focusing on asset growth, wealth management, and financial consulting.- Increased liability size and customer profitability by developing tailored financial strategies.- Conducted KYC/AML compliance reviews to ensure adherence to banking regulations.- Built long-term relationships with NRI clients, providing insights on interest rates, exchange rates, and investment opportunities.- Implemented workflow procedures to optimize operational efficiency and AUM growth strategies. Show less

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  Hawksford

  Nov 2023 - Dec 2024

  Officer - Client Relations (Global Solutions)

  - Lead international business setups, corporate structuring, and tailored consulting services for global clients.- Develop and manage comprehensive project plans, ensuring timely execution and regulatory compliance.- Oversee customer due diligence (CDD) reviews and ensure compliance with AML regulations.- Provide end-to-end assistance for multicurrency corporate/business bank account opening, including - - KYC processes and business plan preparation.- Drive cost-saving measures and implement strategies for business expansion and financial optimization. Show less

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  RAK International Corporate Centre (RAK ICC) Government of Ras Al Khaimah

  Feb 2025 - now

  Manager - Business Development (Channel Partnership)

  - Execute the business development initiatives, cultivating strong relationships with registered agents, industry stakeholders, and key clients.- Identify and capitalize on market trends, enhancing service offerings and driving business growth.- Organize and participate in promotional events, conferences, and exhibitions to expand brand presence and attract new clients.- Participate in strategic market analysis, monitoring competitor activities and aligning product innovation with industry needs.- Manage registered agent training and development, ensuring exceptional service delivery and client satisfaction.- Provide comprehensive reports on business activities, offering insights to refine strategies and optimize operational success. Show less