Taylor (Cosentino) Volonnino

Experience

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  Viacom

  Aug 2014 - Feb 2016

  Coordinator Distribution and Marketing, mtvU

  -Assist with developing, growing and maintaining strategic relationships with 350 mtvU affiliates through follow up meetings, calls, and emails-Created expansion opportunities through relationship building-Manage all contract requests and tracking with legal department through Excel-Assist director in the day to day mtvU operations such as opening service calls, assembling and tracking swag packages, installation requests, and MAC forms-Research potential new mtvU partner campuses and find various ways to connect to clients by understanding each individual campus and their needs-Help prepare for client meetings & conferences through background research on schools as well as preparing marketing materials-Creating initiatives to rally students around mtvU-Help promote key marketing campaigns and initiatives-Assist the team with tracking and updating the database and creating reports for contracts, installations, service calls, and swag-Collected and managed all invoices for campus rent through working with clients and Accounts Payable department Show less

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  Practising Law Institute (PLI)

  May 2016 - Mar 2019

  -Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors-Manage relationships through email, phone, online presentations, screen-share and in person meetings-Manage over 150 accounts with over 2 million dollars of contract value-Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level-Forecast and track key account metrics-Grow my book of business organically with different PLI product lines-Monitor and analyze customer’s usage of our product-Liaise between the customer and internal teams Show less

  • Manager, Membership Account Services

    Jan 2018 - Mar 2019

  • Senior Account Manager

    Feb 2017 - Dec 2017

  • Account Executive

    May 2016 - Feb 2017
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  Hotshot Inc.

  Mar 2019 - now

  • Senior Customer Success Manager

    Feb 2022 - now

  • Customer Success Manager

    Mar 2019 - now