Mohammed Sohail Sayyed

Experience

• 

  Infosys BPM

  Nov 2012 - Jul 2018

  • Responsible for providing AU/NZ customers with best-in-class Customer Service including all activities within the Supply Chain organization.• Managing customer orders from pricing and availability queries through ordering, shipping, and invoicing, entering and changing customer purchase orders on SAP. Working with EDI order and IDOCS.• Accurately managing retail channel purchase orders, including entering orders in SAP, releasing orders to the warehouse, and monitoring shipment status.• Verify all order lines and prepare order reports on an everyday basis and manage all shipments and respond to all inquiries for all status orders and resolve all customer issues and prepare an efficient schedule for projects.• Process Credit/Debit Return Requests. Handle/resolve all miss-shipments and order discrepancies. • Coordinating with the Finance and Accounting teams on all credit, payment, billing, and returns issues.• Collaborating with the Sales Operations and Planning teams to plan order releases and ensure inventory availability.• Manage and maintain backlog orders. Provide out-of-hours support during Quarter End periods, and cover during AU holidays on a rotation basis.• Point of contact for all estimated shipment data matters. Responsible for the facilitation and the flow of shipment escalations, research, tracking, and reporting back to the sales teams. • Build professional relationships with internal and external parties. Engage in department initiatives, including Collaborative Client calls and reports. Show less • Responsible for managing and analyzing Orders for Australia/New Zealand. Both Manual and EDI IDOC orders.• Verify all order lines and prepare order reports on an everyday basis and manage all shipments and respond to all inquiries for all status orders and resolve all customer issues and prepare an efficient schedule for projects.• Handle cancellation and general information issues. Resolve any issues related to problem purchase orders, including pricing, tax, and shipping. • Coordinating with the Finance and Accounting teams on all credit, payment, billing, and returns issues.• Process Credit Return Requests. Handle/resolve all miss-shipments and order discrepancies.• Collaborating with the Sales Operations and Planning teams to plan order releases and ensure inventory availability.• Determining priorities on constrained products to create clarity of what needs to ship first. Show less Provide technical support to customers regarding service issues by telephone, email, and chat applications.Help customers identify and resolve issues pertaining to Outlook, LAN, WAN, Printers, and Hardware Replacements through the ticketing tool.Password management, including deleting and adding users.Working with Remote support tools such as AT&T Remote Connect, MS Lync, etcHands-on Experience with Office productivity tools such as Word, Excel, PowerPoint, IE9/10/11, Google Chrome, and McAfee AV in configuring and supporting Issues.In-line documentation of the troubleshooting steps followed during the user interaction.Analyzing the tickets and troubleshooting following the Service Level Agreement Show less

  • Order Management Specialist - Coty Inc. (Australia/New-Zealand)

    Jun 2016 - Jul 2018

  • Senior Process Executive - Proctor & Gamble SAP Order Management Representative.

    Sept 2013 - Sept 2016

  • Technical Support Engineer - AT&T U-verse Chat

    Nov 2012 - Aug 2013
• 

  Honeywell

  Jul 2018 - now

  - Working on SAP to support Honeywell Canada/USA/Australia Building solutions sales business. Work in coordination with the Field service team and the Local administrators.- Responsible for providing support to regional HBS business on SAP transactions and reporting and achieving common goals and SLAs.- Sound knowledge of sales procedure and procurement of material for Reactive Quoted, Time and Material & Service/Warranty Contracts.- Booking all service contracts, Reactive Quoted, and Spot jobs on SAP & NEX Salesforce (Warranty and Intracompany) along with additions, deductions, escalations, and terminations. Amending Contracts like processing Add, Deduct, and Escalations. Creating Service Orders and contract renewal lines. - Processing and Booking New Contracts, Contract additions, Deductions, and amendments as per customer’s agreement in SAP and NEX Salesforce.- Deal with any contract change requests such as bill to/sold to/billing frequency requests/PO updates.- Booking Projects and creating Sales Orders for Install and Service Projects for Honeywell Building Automation.- Review billing blocks on T&M and be proactive to review these regularly to prevent loss of revenue and re-invoicing. - Extracting the report for invoicing, new jobs, and allocating among the team members.- I have been actively involved with SFDC (SALES FORCE), which included my involvement with the verification of the data.- Generate invoices for SPOT and quote orders.- Process credits and re-bills as per the need.- New Project Order Bookings and Change orders as per the information received from Sales teams.- Set up of Contracts in Nex Salesforce. Enrichment of customers, sites, and locations for contracts/Projects in NEX Salesforce. Show less • Responsible for Project Admin activities on the SAP ERP tool including Project Initiation, Balancing costs, EAC adjustments Monitoring, and Closing for all Client Projects, as well as managing reactive quoted RFQ.• Getting warranty service contracts created on request of PMs.• Creating Purchase Requisitions for materials required for Projects from Internal Honeywell catalogs or external catalogs.• Coordinate with the buyer to convert PR to PO.• Expedite Purchase Orders making sure they are delivered on time.• Performs Retention releases, Project closeouts, baseline and initiate project, Add/Deduct change orders to project, Balance cost plans, and extra work orders for Tech.• Coordinate Service and Moves/Adds/Changes orders per Project Manager request.• Actively manages Project Costs including as-built/EAC/cost and price budgets by working closely with the Project Manager.• Ensure the field technician's scope of work is clearly defined under Special Instructions or provided as a separate document.• Provides weekly/monthly cost reports to Project Managers and finance Managers and appropriately escalates issues for Management attention where required.• Coordinates and executes administrative functions on Customer Projects. Plans and Manages Various Project meetings.• Provides services and assists in various admin activities for internal project teams including closure of pending invoices.• Project Booking in SAP• Training new hires.• Creating, Managing, and updating SOP as and when required.• Checking BOM (Bill of Material) for Material deviation report. Show less Responsible for Project Admin activities on SAP Erp tool including Project Initiation, Balancing costs, EAC adjustments Monitoring, and Closing for all Client Projects, also managing reactive quoted RFQ.Getting warranty contracts created on request of PMs.Creating, Managing and updating SOP as and when required.Checking BOM (Bill of Material) for Material deviation report.Tracking PR and PO for Project Material, Equipments.• Performs Retention releases, Project closeouts, baseline and initiate project, Add/Deduct change orders to project, Balance cost plans, and extra work order for Tech.• Coordinate Service and Moves/Adds/Changes orders per Project Manager request.• Actively manages Project Costs including as built/EAC/cost and price budgets by working closely with Project Manager.• Ensure field technician scope of work is clearly defined under Special Instructions or provided as separate document.• Provides weekly/monthly cost reports to Project Managers, Finance Managers and appropriately escalates issues for Management attention where required.• Coordinates and executes administrative functions on Customer Projects. Plans and Manages Various Project meetings.• Provides services and assists in various admin activities for internal project teams including closure of pending invoices. Show less • Responsible for Project Admin activities including Project Initiation, Balancing costs, EAC adjustments Monitoring, and Closing for all Client Projects.• Performs Retention releases, Project closeouts, baseline and initiate project, Add/Deduct change orders to project, Balance cost plans, and extra work order for Tech.• Coordinate Service and Moves/Adds/Changes orders per Project Manager request.• Actively manages Project Costs including as built/EAC cost budgets by working closely with Project Manager.• Ensure field technician scope of work is clearly defined under Special Instructions or provided as separate document.• Provides weekly/monthly cost reports to Project Managers, Finance Managers and appropriately escalates issues for Management attention where required.• Coordinates and executes administrative functions on Customer Projects. Plans and Manages Various Project meetings.• Provides services and assists in various admin activities for internal project teams. Show less

  • Lead Customer Experience Specialist

    Jan 2024 - now

  • Lead Project Administrator

    Apr 2023 - Dec 2023

  • Senior Project Administrator

    Aug 2020 - Apr 2023

  • Project Administrator

    Jul 2018 - Jul 2020